Travel Program Support Specialist

Kimley-Horn; Cary (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Retirement plan

Health coverage

Flexible time off

Professional development

Family benefits

Job summary

Kimley-Horn in Cary, NC is seeking a Travel Administrator to join our team in person. This role focuses on supporting the corporate travel program, serving as a primary contact for traveler questions and aiding with travel resources, guidance, and data quality.

The Travel Administrator will not book travel; instead, you will partner with travelers, vendors, and internal teams to resolve issues, improve processes, and enhance the traveler experience through clear documentation and proactive

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to research issues and develop practical solutions.
• Proficiency with Microsoft Excel for data analysis.
• Clear written communication and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and collaborative team member.
• Willingness to learn new travel systems and processes.

Responsibilities

• Serve as a primary contact for travel-related questions across the firm.
• Research and resolve travel issues with timely, professional support.
• Collaborate with travelers to identify challenges and improve experiences.
• Assist with travel program communications, guidance, and education.
• Monitor support requests to identify trends and process improvements.
• Develop and maintain travel resources, FAQs, and training materials.
• Draft communications related to travel programs and updates.
• Ensure information remains accurate and accessible.

Skills

Customer service

Organization

Critical thinking

Written communication

Prioritization

Independence

Willingness to learn

Team collaboration

Tools

Microsoft Excel

Job description

Kimley-Horn in Cary, NC is seeking a Travel Administrator to join our team in person. This role focuses on supporting the corporate travel program, serving as a primary contact for traveler questions and aiding with travel resources, guidance, and data quality.

The Travel Administrator will not book travel; instead, you will partner with travelers, vendors, and internal teams to resolve issues, improve processes, and enhance the traveler experience through clear documentation and proactive