Travel Program Support Specialist

Kimley-Horn; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Exceptional Retirement Plan

Comprehensive Health Coverage

Time Off

Financial Wellness

Professional Development

Family-Friendly Benefits

Job summary

Kimley-Horn is seeking a Corporate Card Administrator to join our Cary, NC team. This role supports the corporate travel program, serving as a primary contact for travel-related questions and guiding employees through processes and resources.

The position focuses on service, process improvement, and collaboration with vendors and internal stakeholders. Note: this is not a travel booking role; the administrator partners across the firm to understand needs, troubleshoot issues, and enhance the

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to research issues, think critically, and develop practical solutions.
• Proficiency with Microsoft Excel, including sorting, filtering, organizing, and analyzing data.
• Strong written communication skills with the ability to create clear and concise documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently while contributing as part of a collaborative team.
• Willingness to learn new systems, processes, and technologies.

Responsibilities

• Serve as a primary contact for travel-related questions and support requests from employees across the firm.
• Research and resolve travel-related issues while providing timely, professional, and customer-focused support.
• Partner with travelers to understand challenges, identify root causes, and elevate opportunities to improve the travel experience.
• Assist with travel program communications, guidance, and traveler education.
• Monitor support requests and help identify trends, recurring issues, and areas for process improvement.
• Develop, update, and maintain travel resources, job aids, FAQs, training materials, and website content.
• Assist with drafting communications related to travel programs, enhancements, and traveler guidance.
• Ensure travel information remains accurate, current, and easy for employees to access and understand.
• Support ongoing improvements to internal travel program documentation and self-service resources.
• Collaborate with travel suppliers and vendor partners to gather information and assist with issue resolution.
• Maintain relationships with external vendors to support program needs and traveler inquiries.
• Assist with reviewing supplier purchases, managing travel-related permissions, and updating user access as needed.
• Support travel program initiatives through coordination with internal departments and external partners.
• Utilize Excel and other reporting tools to analyze travel data and identify trends, opportunities, and potential issues.
• Support travel program reporting and administrative activities.
• Assist with validating data, maintaining records, and ensuring information accuracy.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organization

Tools

Microsoft Excel

Job description

Kimley-Horn is seeking a Corporate Card Administrator to join our Cary, NC team. This role supports the corporate travel program, serving as a primary contact for travel-related questions and guiding employees through processes and resources.

The position focuses on service, process improvement, and collaboration with vendors and internal stakeholders. Note: this is not a travel booking role; the administrator partners across the firm to understand needs, troubleshoot issues, and enhance the