Travel Administrator

Kimley-Horn; Cary (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Retirement plan

Health coverage

Flexible time off

Professional development

Family benefits

Job summary

Kimley-Horn in Cary, NC is seeking a Travel Administrator to join our team in person. This role focuses on supporting the corporate travel program, serving as a primary contact for traveler questions and aiding with travel resources, guidance, and data quality.

The Travel Administrator will not book travel; instead, you will partner with travelers, vendors, and internal teams to resolve issues, improve processes, and enhance the traveler experience through clear documentation and proactive

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to research issues and develop practical solutions.
• Proficiency with Microsoft Excel for data analysis.
• Clear written communication and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and collaborative team member.
• Willingness to learn new travel systems and processes.

Responsibilities

• Serve as a primary contact for travel-related questions across the firm.
• Research and resolve travel issues with timely, professional support.
• Collaborate with travelers to identify challenges and improve experiences.
• Assist with travel program communications, guidance, and education.
• Monitor support requests to identify trends and process improvements.
• Develop and maintain travel resources, FAQs, and training materials.
• Draft communications related to travel programs and updates.
• Ensure information remains accurate and accessible.

Skills

Customer service

Organization

Critical thinking

Written communication

Prioritization

Independence

Willingness to learn

Team collaboration

Tools

Microsoft Excel

Job description

Overview

Kimley-Horn is looking for an Travel Administrator to join our team in Cary, North Carolina (NC)! This is not a remote position.

The Travel Administrator plays a key role in supporting Kimley-Horn's corporate travel program by providing exceptional service to travelers across the firm. This position serves as a primary point of contact for travel-related questions, helping employees navigate travel processes, tools, and resources while identifying opportunities to enhance the overall traveler experience.

This role is not responsible for booking travel or acting as a travel agent. Instead, the Travel Administrator partners with colleagues, travel vendors, and internal stakeholders to understand traveler needs, troubleshoot issues, provide guidance, and support the continuous improvement of the firm's travel program.

Responsibilities

Traveler Support & Program Administration

• Serve as a primary contact for travel-related questions and support requests from employees across the firm.
• Research and resolve travel-related issues while providing timely, professional, and customer-focused support.
• Partner with travelers to understand challenges, identify root causes, and elevate opportunities to improve the travel experience.
• Assist with travel program communications, guidance, and traveler education.
• Monitor support requests and help identify trends, recurring issues, and areas for process improvement.

Content & Resource Management

• Develop, update, and maintain travel resources, job aids, FAQs, training materials, and website content.
• Assist with drafting communications related to travel programs, enhancements, and traveler guidance.
• Ensure travel information remains accurate, current, and easy for employees to access and understand.
• Support ongoing improvements to internal travel program documentation and self-service resources.

Vendor & Stakeholder Coordination

• Collaborate with travel suppliers and vendor partners to gather information and assist with issue resolution.
• Maintain relationships with external vendors to support program needs and traveler inquiries.
• Assist with reviewing supplier purchases, managing travel-related permissions, and updating user access as needed.
• Support travel program initiatives through coordination with internal departments and external partners.

Data Analysis & Reporting

• Utilize Excel and other reporting tools to analyze travel data and identify trends, opportunities, and potential issues.
• Support travel program reporting and administrative activities.
• Assist with validating data, maintaining records, and ensuring information accuracy.
• Help prepare summaries and recommendations based on data insights.

Qualifications

• Strong customer service and interpersonal skills with the ability to communicate effectively across all levels of the organization.
• Excellent organizational skills and attention to detail.
• Ability to research issues, think critically, and develop practical solutions.
• Proficiency with Microsoft Excel, including sorting, filtering, organizing, and analyzing data.
• Strong written communication skills with the ability to create clear and concise documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently while contributing as part of a collaborative team.
• Willingness to learn new systems, processes, and technologies.

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.