Travel Plaza Operations Lead

Onvo; Tobyhanna Township (PA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) with company match

Leadership training

Job summary

Onvo seeks a motivated Assistant Manager to oversee daily travel plaza operations, guide a diverse team, and ensure an outstanding guest experience. You will collaborate with the General Manager to drive sales, profitability, and operational excellence across store, fuel forecourt, food service, and facilities.

Ideal candidates bring 1–3 years of management in retail or hospitality, strong communication, and hands-on problem-solving.

Qualifications

• 1-3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and make sound decisions in a fast-paced environment.
• Experience with inventory management, cash handling, and operational procedures.
• Strong organizational and problem-solving skills.
• Basic computer proficiency and experience with POS systems.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

Responsibilities

• Support the General Manager in overseeing daily travel plaza operations.
• Lead, coach, and motivate team members to provide fast, friendly, and accurate service.
• Assist with recruiting, training, onboarding, and developing team members.
• Help create employee schedules that support business needs and labor goals.
• Ensure the store, fuel forecourt, food service areas, and restrooms remain clean, safe, and well-maintained.
• Monitor inventory levels and assist with ordering, receiving, stocking, and product rotation.
• Ensure compliance with all company policies, safety standards, food safety regulations, and brand requirements.
• Handle guest concerns and resolve issues promptly and professionally.
• Assist with cash management, daily deposits, audits, and other financial controls.
• Monitor sales performance and support initiatives that drive revenue and profitability.
• Conduct opening and closing procedures, including shift handoffs and operational reporting.
• Step in as Manager on Duty when the General Manager is unavailable

Skills

Leadership

Customer service

Inventory management

Cash handling

POS systems

Scheduling

Staff training

Recruiting

Problem-solving

Communication

Tools

POS systems

Job description

Onvo seeks a motivated Assistant Manager to oversee daily travel plaza operations, guide a diverse team, and ensure an outstanding guest experience. You will collaborate with the General Manager to drive sales, profitability, and operational excellence across store, fuel forecourt, food service, and facilities.

Ideal candidates bring 1–3 years of management in retail or hospitality, strong communication, and hands-on problem-solving.