Travel Plaza Director - Lead, Grow & Delight Guests

Applegreen Group; Clyde (OH); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen Group in Clyde, OH is seeking a Plaza Director to manage day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to deliver fast, friendly service and sustainable performance.

You will drive sales, speed of service, customer satisfaction, and brand standards; monitor progress toward financial targets and implement strategic changes to maximize profitability.

Qualifications

• Use of computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Demonstrated passion for helping people learn and grow their careers.
• Ability to operate in ambiguity, drive clarity, and manage change in a fast-paced environment.
• Excellent communication and collaboration skills.
• Proven background in cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Responsibilities

• Lead day-to-day activities of associates and plaza leadership to achieve objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety.
• Monitor progress toward financial and performance targets and implement strategic changes to maximize performance and profitability.
• Ensure each food and beverage concept within the plaza adheres to brand standards.
• Maintain an engaging work culture with continuous learning and accountability.
• Recruit, develop, and retain strong teams to maintain staffing levels.
• Hire, coach, train, promote, discipline, or transfer plaza leadership as needed.
• Supervise and manage the plaza leadership team to meet goals and mentor reports.
• Ensure compliance with company policies and local, state, and federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.
• Foster cooperative relationships with business partners, vendors, and communities.

Skills

Strong Leadership

Financial Acumen

Brand Standards Compliance

Communication & Collaboration

Staff Development

Food Safety Knowledge

ServSafe Certification Preferred

Tools

POS Systems

Microsoft Office

Payroll & Time Keeping Software

Inventory Management Software

Job description

Applegreen Group in Clyde, OH is seeking a Plaza Director to manage day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to deliver fast, friendly service and sustainable performance.

You will drive sales, speed of service, customer satisfaction, and brand standards; monitor progress toward financial targets and implement strategic changes to maximize profitability.