Travel Operations Lead: Crew & Tech Logistics

Sun Country, Inc.; Minneapolis (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

HSA/FSA options

Free standby travel for employees

401(k) match

Paid Time Off

Paid holidays

Life insurance

Employee Assistance Program

Wellness incentives

Job summary

Sun Country Airlines is seeking a Travel Operations Coordinator to manage travel logistics for crewmembers and maintenance technicians. You will book hotels, ground transportation, and deadhead flights while ensuring compliance with labor agreements and company policies.

Responsibilities include real-time disruption support, auditing travel arrangements, and serving as the primary liaison with vendors to ensure cost-effective, timely travel and seamless operations.

Qualifications

• High School Diploma or equivalent, required.
• Minimum one year aviation operations experience.
• Previous experience in travel planning or customer service.
• Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously.

Responsibilities

• Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
• Provide real time support for travel disruptions, including hotel check-in issues, transportation delays, flight delays, and last-minute changes.
• Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems.
• Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
• Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
• Maintain knowledge of union agreements and company policies pertaining to ops travel requirements.
• Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
• Perform other duties as assigned by management to support department and company goals.

Skills

Aviation operations experience

Customer service

Organizational skills

Education

High School Diploma

Job description

Sun Country Airlines is seeking a Travel Operations Coordinator to manage travel logistics for crewmembers and maintenance technicians. You will book hotels, ground transportation, and deadhead flights while ensuring compliance with labor agreements and company policies.

Responsibilities include real-time disruption support, auditing travel arrangements, and serving as the primary liaison with vendors to ensure cost-effective, timely travel and seamless operations.