Crew Travel Operations Specialist

Socket.dev; Minneapolis (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefit package incl. dL

PPO and high-deductible health plans

Health savings accounts (HSA and FSA)

Dependent Care

Starting day one free standby and-disc

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program

Fitness incentive and Stop Smoking

Job summary

Sun Country Airlines is seeking a dedicated Travel Operations Coordinator to manage daily travel bookings for crewmembers and maintenance technicians. This role ensures hotels, ground transportation, and deadhead flights align with labor agreements and company policies.

You will respond quickly to disruptions, coordinate with vendors, and continually seek cost-saving improvements while understanding union agreements and operational requirements.

Qualifications

• High School Diploma or equivalent, required.
• Aviation Management degree preferred.
• Minimum one year aviation operations experience.
• Previous experience in travel planning or customer service.
• Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously.

Responsibilities

• Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
• Provide real time support for travel disruptions, including hotel check-in issues, ground transportation delays, flight delays, and last-minute changes.
• Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems).
• Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
• Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
• Maintain a high level of knowledge regarding union agreements and company policies pertaining to ops travel requirements.
• Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
• Perform other duties as assigned by management to support department and company goals.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Education

High School Diploma or equivalent

Aviation Management degree preferred

Minimum one year aviation operations experience

Experience in travel planning or customer service

Job description

Sun Country Airlines is seeking a dedicated Travel Operations Coordinator to manage daily travel bookings for crewmembers and maintenance technicians. This role ensures hotels, ground transportation, and deadhead flights align with labor agreements and company policies.

You will respond quickly to disruptions, coordinate with vendors, and continually seek cost-saving improvements while understanding union agreements and operational requirements.