Travel Office Associate

Forrest Solutions; Charlotte (NC); On-site; USD 28,585; Full time

Benefits offered by this job

Full benefits eligibility after 60 days

Competitive hourly pay

Consistent weekday schedule

Job summary

A dynamic solutions provider in the Charlotte area is seeking a Mobile Office Associate. The role involves providing call center support as well as administrative assistance at various client locations. Ideal candidates will have prior experience in a call center and be comfortable driving between locations. Responsibilities include handling customer inquiries, administrative tasks, and ensuring a positive client experience. The position offers competitive pay at $20.75 per hour and full benefits eligibility after 60 days.

Qualifications

• Previous call center experience, especially with inbound calls, is preferred.
• Basic computer proficiency and ability to learn new systems quickly.
• Reliable transportation and comfort with driving between locations.

Responsibilities

• Handle inbound customer calls in a professional manner.
• Provide administrative support at client offices as needed.
• Travel between various locations in Charlotte and Cornelius.

Skills

Strong communication skills

Customer-focused approach

Multitasking ability

Attention to detail

Professional demeanor

Job description

Secondary Location: Charlotte, NC (as needed)

Overview

We are seeking a Mobile Office Associate to support our operations primarily at a call center in Cornelius, NC, with additional on‑site support at client locations in Charlotte, NC, including law firms and financial institutions. This role is ideal for someone who enjoys variety in their workday, has a friendly and professional demeanor, and is comfortable traveling between locations when needed.

The majority of time will be spent handling inbound calls for a small warranty center. When call volume allows or coverage is needed, the Mobile Office Associate will assist with administrative and print‑related support at client offices.

• Schedule: Monday through Friday
• Shift Hours May Vary Between:
• 7:30 AM – 4:30 PM
• 8:30 AM – 5:30 PM
• 10:00 AM – 7:00 PM
• Pay Rate: $20.75 per hour
• Benefits: Full benefits eligibility after 60 days of employment

Key Responsibilities

Call Center Support (Primary Function)

• Handle inbound customer calls for a warranty service center in a professional, courteous, and efficient manner.
• Provide accurate information, answer questions, and route inquiries appropriately.
• Document calls and customer information clearly and accurately in internal systems.
• Maintain a positive customer experience while managing call volume and service expectations.

On‑Site Office & Print Support (Secondary Function)

• Provide administrative and operational support at law firms and financial institutions in the Charlotte area as needed.
• Assist with printing, scanning, copying, and document production tasks.
• Support general office services such as mail handling, file organization, and front‑office assistance.
• Follow client‑specific procedures, confidentiality standards, and service‑level expectations.

Mobile & Operational Support

• Travel Cornelius and Charlotte locations as needed; flexibility and reliability are key.
• Adapt quickly to different office environments, systems, and workflows.
• Represent the company professionally at all client sites.

Qualifications & Experience

• Previous call center experience, particularly handling inbound calls, strongly preferred.
• Experience with printing, reprographics, or office services is a plus.
• Strong communication and interpersonal skills with a friendly, service‑oriented approach.
• Comfortable driving between locations; reliable transportation required.
• Ability to multitask, stay organized, and remain calm in a fast‑paced environment.
• High attention to detail and commitment to confidentiality and professionalism.
• Basic computer proficiency; ability to learn new systems quickly.
• Personable, professional, and customer-focused.
• Flexible and adaptable; enjoys variety in daily responsibilities.
• Dependable, punctual, and self‑motivated.
• Comfortable interacting with a wide range of clients and customers.
• Team player who can also work independently.

Why Join Us

• Consistent weekday schedule with varied shift options.
• Competitive hourly pay and full benefits after 60 days.
• Exposure to multiple professional environments including call centers, law firms, and financial institutions.
• A role that values professionalism, adaptability, and personality.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.