Travel Medical Case Manager — 24/7 Support & Evacuations

IMG (International Medical Group); Princeton (NJ); On-site; USD 52,000 - 60,000; Full time

Job summary

Assist America, a subsidiary of International Medical Group, is seeking a Medical Case Manager to support members during medical emergencies while traveling. You will provide guidance, reassurance, and timely assistance, coordinating medical and travel services with internal teams, global vendors, and providers.

The role is onsite in Princeton, New Jersey, with 24/7/365 coverage and rotating shifts that include nights and weekends.

Qualifications

• Bachelor’s degree preferred.
• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high‑stress situations.
• Multilingual skills are a strong plus.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

Responsibilities

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Assist America, a subsidiary of International Medical Group, is seeking a Medical Case Manager to support members during medical emergencies while traveling. You will provide guidance, reassurance, and timely assistance, coordinating medical and travel services with internal teams, global vendors, and providers.

The role is onsite in Princeton, New Jersey, with 24/7/365 coverage and rotating shifts that include nights and weekends.