Travel Medical Assistance Specialist

Zurich 56 Company Ltd; Stevens Point (WI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Hybrid work model

Shift differential

Job summary

Zurich Cover-More's Travel Guard team is seeking Medical Assistance Coordinators to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, and work with doctors and global partners to ensure timely assistance.

This role requires calm communication, empathy, strong organizational skills, and the ability to manage multiple cases in a fast-paced environment. A high school diploma is required, and weekend/shift coverage is part of the schedule; we offer a

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
• Strong verbal communication skills, with the ability to explain information clearly and compassionately.
• The ability to remain calm, empathetic, and professional when supporting people in distress.
• Strong organisational skills and attention to detail, with confidence documenting information accurately and thoroughly.
• The ability to multitask, prioritise competing demands, and follow established processes.
• Good problem-solving skills and the confidence to think through unfamiliar situations.
• A positive, flexible attitude and willingness to learn in a fast-paced environment.
• Medical terminology, healthcare exposure, or multilingual skills (highly regarded, but not required).
• Ability to work 6pm-4am with rotating weekends and holidays.
• Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am

Responsibilities

• Take inbound calls from clients experiencing medical situations while traveling, ranging from minor concerns to urgent medical needs
• Provide calm, clear guidance and emotional reassurance to clients and their families during stressful and unfamiliar circumstances
• Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements
• Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged
• Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines
• Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment
• Accurately document case details, decisions, and client interactions in case management and policy systems
• Contribute to a consistently positive, professional and empathetic experience for every client, even in high-pressure situations

Skills

Verbal communication

Calm under pressure

Empathy

Documentation

Multitasking

Policy adherence

Education

High School Diploma or equivalent

Job description

Zurich Cover-More's Travel Guard team is seeking Medical Assistance Coordinators to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, and work with doctors and global partners to ensure timely assistance.

This role requires calm communication, empathy, strong organizational skills, and the ability to manage multiple cases in a fast-paced environment. A high school diploma is required, and weekend/shift coverage is part of the schedule; we offer a