Travel Insurance Claims Manager (Team Lead)

AON PLC; Plainview (NY); On-site; USD 68,000 - 75,000; Full time

Job summary

Aon in Plainview, NY is seeking a Claims Manager to lead a team of Claims Support Specialists and Claims Adjusters, ensuring service levels are met and client expectations are exceeded. The role requires a state insurance adjuster license, 5+ years of leadership experience, and strong communication, organizational, and analytical skills.

Strong emphasis on process improvement and regulatory compliance. This on-site, full-time position offers comprehensive benefits and opportunities for

Qualifications

• 5+ years of experience in leading teams of Claims Examiners.
• Strong communication and customer service skills.
• Excellent organizational, problem-solving and analytical abilities.
• Change champion; Process improvement experience.

Responsibilities

• Lead and develop a team of Claims Support Specialists and Claims Adjusters.
• Ensure compliance with client SLAs and performance standards.
• Manage high-profile client accounts, including Carefree Assistance.
• Monitor claim inventory, turnaround times, and operational metrics.
• Oversee file room administration and office operations.
• Identify and implement process improvements.

Skills

Team leadership

Communication

Customer service

Analytical skills

Process improvement

Education

Bachelor's degree or equivalent work experience

Job description

Aon in Plainview, NY is seeking a Claims Manager to lead a team of Claims Support Specialists and Claims Adjusters, ensuring service levels are met and client expectations are exceeded. The role requires a state insurance adjuster license, 5+ years of leadership experience, and strong communication, organizational, and analytical skills.

Strong emphasis on process improvement and regulatory compliance. This on-site, full-time position offers comprehensive benefits and opportunities for