Claims Manager I: Lead Travel Claims & Process Improvement

Aon Corporation; Plainview (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Medical, dental and vision insurance

Job summary

Aon Corporation is seeking a experienced Claims Manager to lead a team of Claims Support Specialists and Adjusters in our Plainview, NY office. You will manage high-profile client accounts, ensure SLA compliance and drive operational excellence.

The role requires a State insurance adjuster’s license, 5+ years of leadership in claims, and strong communication and analytical skills. This on-site position offers a comprehensive benefits package and opportunities for process improvement across the

Qualifications

• Possess State insurance adjuster’s license.
• 5+ years of experience in leading teams of Claims Examiners.
• Excellent communication and customer service skills.
• Strong organizational, problem solving, and analytical skills.
• Change champion; Process Improvement experience.

Responsibilities

• Lead and develop a team of Claims Support Specialists and Claims Adjusters.
• Ensure compliance with client SLAs and performance standards.
• Manage high-profile client accounts, including Carefree Assistance.
• Monitor claim inventory, turnaround times, and operational metrics.
• Oversee shared mailboxes and client communications.
• Coordinate collection of missing claim documentation.
• Manage claim escalations and service issues.
• Partner with Finance on payment audits and financial controls.
• Maintain accurate claim payment records and documentation.
• Oversee salvage recovery activities.
• Monitor and report on SLA performance and account metrics.
• Manage claims approval workflows and authority requests.
• Ensure compliance with record retention requirements.
• Oversee file room administration and office operations.
• Manage office supply inventory and operational resources.
• Identify and implement process improvement opportunities.
• Ensure compliance with company, client, and regulatory requirements.
• Support business continuity and operational excellence.

Skills

Team leadership

Communication

Customer service

Analytical skills

Problem solving

Process improvement

Education

Bachelor’s degree or equivalent work experience

Job description

Aon Corporation is seeking a experienced Claims Manager to lead a team of Claims Support Specialists and Adjusters in our Plainview, NY office. You will manage high-profile client accounts, ensure SLA compliance and drive operational excellence.

The role requires a State insurance adjuster’s license, 5+ years of leadership in claims, and strong communication and analytical skills. This on-site position offers a comprehensive benefits package and opportunities for process improvement across the