Travel Experience Specialist

AAA Club Alliance; Pickerington (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Paid time off

Free AAA Membership

Education reimbursement

Volunteer opportunities

Job summary

AAA Club Alliance in Pickerington, OH seeks a Retail Travel Agent who will craft domestic and international travel experiences, guide clients with personal insights, and build lasting relationships. You’ll work on-site Mon–Sat with a 37.5-hour week and receive paid training, certification support, and a full benefits package.

Applicants should have a high school diploma, retail experience, and CTA within two years.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required. Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Communication

Customer service

Organizational skills

Travel booking systems

Web-based applications

Geography knowledge

Education

High school diploma

CTA certification

Tools

Travel booking systems

Web-based applications

Job description

AAA Club Alliance in Pickerington, OH seeks a Retail Travel Agent who will craft domestic and international travel experiences, guide clients with personal insights, and build lasting relationships. You’ll work on-site Mon–Sat with a 37.5-hour week and receive paid training, certification support, and a full benefits package.

Applicants should have a high school diploma, retail experience, and CTA within two years.