Travel & Expense Associate - Berlin, Customer Success

Navan; Berlin (NH); On-site; USD 48,000 - 75,000; Full time

Job summary

Navan in Berlin is building a focused Associate Account Manager role within the Account Management team. You will support Account Managers, assist programme administrators, and collaborate with Product, Finance, Operations, and Travel Experience teams to delight customers.

The position emphasizes customer success, strong communication, and rapid growth toward a revenue-driving Account Manager role. English and German are mandatory.

Qualifications

• Bachelor’s degree
• 1+ year in customer success, account management, sales or related role in a fast-growing SaaS company
• English and German required
• Passion for customer experience and technology
• Strong written and verbal communication across audiences including executives
• Detail-oriented, organized, and able to prioritize in a fast-paced setting
• Data-driven approach to improve efficiency

Responsibilities

• Support assigned Account Managers to deliver excellent customer experience
• Understand Navan’s travel and expense product to assist programme administrators
• Respond to email inquiries on product integrations and policy configuration
• Provide quick, knowledgeable guidance to drive adoption and reduce churn
• Handle escalations and coordinate across teams to resolve issues
• Act as voice of the customer and share feedback to improve value
• Run playbooks to drive adoption and track outcomes against KPIs

Skills

Customer success

Account management

Communication

German language

English language

SaaS experience

Data-driven

Education

Bachelor's degree

Job description

Navan in Berlin is building a focused Associate Account Manager role within the Account Management team. You will support Account Managers, assist programme administrators, and collaborate with Product, Finance, Operations, and Travel Experience teams to delight customers.

The position emphasizes customer success, strong communication, and rapid growth toward a revenue-driving Account Manager role. English and German are mandatory.