Travel Customer Support Specialist

Kopp Travels; Seattle (WA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks

Ongoing training and guidance

Supportive team with ongoing training

Job summary

A travel agency is seeking a Travel Customer Support Specialist to provide exceptional service to clients throughout their travel journey. This fully remote role requires someone passionate about travel and skilled in problem-solving and communication. You will assist with inquiries, bookings, and client satisfaction follow-ups. The agency offers a supportive environment with growth opportunities and travel perks, making it ideal for enthusiastic customer service professionals.

Qualifications

• Strong written and verbal communication skills are essential.
• Prior customer service experience is preferred but not mandatory.
• Ability to use technology and various booking platforms.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings and cancellations.
• Provide accurate information about travel and policies.
• Follow up with clients for satisfaction confirmation.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Detail-oriented

Organized

Problem-solving skills

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.