Travel Customer Support Specialist

Kopp Travels; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote position

Flexible scheduling

Travel perks and exclusive discounts

Ongoing training and guidance

Job summary

A travel agency in the United States is seeking a reliable and service-driven Travel Customer Support Specialist to assist clients throughout their travel journey. This remote position requires excellent communication skills and attention to detail, with responsibilities including responding to inquiries, assisting with bookings, and providing destination information. The role offers flexible scheduling, opportunities for growth, and travel perks. If you are passionate about travel and customer service, we'd love to hear from you.

Qualifications

• Customer service experience preferred but not required.
• Excellent verbal communication skills are essential.
• Ability to use booking platforms and other technologies.

Responsibilities

• Respond to client inquiries promptly via email, phone, and messaging.
• Assist clients with travel bookings, changes, and cancellations.
• Provide information about destinations and travel requirements.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized, dependable, and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.