Travel Customer Support Specialist

Nexora Talent; Philadelphia (Philadelphia County); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Training opportunities

Collaborative team

Job summary

Nexora Talent is seeking a Travel Customer Support Specialist to assist travelers from planning through return, ensuring a smooth and enjoyable experience. You will guide clients, answer questions, and provide updates to help them feel confident at every step.

Responsibilities include handling inquiries across channels, supporting itinerary changes, sharing destination information, confirming details, and following up after trips with a focus on timely, empathetic service.

Qualifications

• Excellent written and verbal communication.
• Customer service experience preferred.
• Strong attention to detail and organizational ability.
• Willingness to learn new travel tools and systems.
• Genuine passion for travel and helping others.

Responsibilities

• Handle inquiries via email, phone, and messaging with professionalism.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips and gather feedback.
• Resolve concerns with patience, empathy, and timely communication.

Skills

Communication skills

Customer service

Attention to detail

Digital tools

Travel passion

Job description

As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. You’ll work closely with travelers to understand their preferences and provide guidance that aligns with their needs.

Key Responsibilities

• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Benefits

• Work fully remote and set a schedule.
• Access exclusive travel perks and training opportunities.
• Join a collaborative team that supports ongoing growth and development.
• Opportunity to build strong relationships in the travel industry.

What We’re Looking For

• Strong communication skills, written and verbal.
• Customer service experience—hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.