Travel Customer Support Coordinator

Aisles & Abroad; Chicago (IL); Remote; USD 40,000 - 50,000; Full time

Job summary

Aisles & Abroad is seeking a Travel Customer Support Coordinator who is organized and service-focused. This remote role involves assisting with travel research, reservation coordination, and client support to ensure smooth travel planning for clients.

Responsibilities include researching destinations, coordinating reservations, responding to questions, and maintaining accurate client records while delivering professional service in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-service oriented approach.
• Ability to work independently using online systems.
• Ability to manage multiple client requests and priorities.

Responsibilities

• Research destinations, accommodations, and vacation options.
• Coordinate reservation details and confirm travel information.
• Respond professionally to client questions and requests.
• Review itineraries and booking information for accuracy.
• Maintain organized client records and communications.
• Provide customer support before and after travel.
• Use online travel platforms and digital communication tools.

Skills

Communication skills

Organization

Attention to detail

Independent work

Multitasking

Customer service experience

Tools

Online platforms

Job description

We are seeking an organized and service-focused Travel Customer Support Coordinator to assist with travel research, reservation coordination, and client support. This role is suited for individuals who enjoy helping others, communicating with customers, and managing details in a remote environment.

Responsibilities include assisting with destination and accommodation research, coordinating reservation details, responding to travel-related questions, maintaining accurate client information, and providing support throughout the travel planning process.

Key Responsibilities

• Assist with researching destinations, accommodations, cruises, and vacation options
• Coordinate reservation details and confirm travel information
• Respond professionally to client questions and requests
• Review itineraries and booking information for accuracy
• Maintain organized client records and communications
• Provide customer support before and after travel
• Use online travel platforms and digital communication tools

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-service-oriented approach
• Comfortable working independently and using online systems
• Ability to manage multiple client requests and priorities
• Previous customer service, hospitality, administrative, or travel experience is helpful but not required

$40,000 - $50,000 a year

Training & Development

Structured onboarding and training are provided to help individuals become familiar with travel resources, reservation processes, supplier platforms, and customer service procedures. Ongoing learning and professional development resources are also available.

Work Environment

This is a remote opportunity requiring reliable internet access, effective communication skills, and the ability to work independently while providing professional service to clients.