Travel Customer Support Coordinator

OpenKrill; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Openkrill is seeking a Travel Customer Support Coordinator to assist with travel research, reservation coordination, and client support in a remote environment. The role suits individuals who enjoy helping others and communicating with customers while managing details.

Key duties include researching destinations, coordinating reservations, responding to client inquiries, reviewing itineraries, and maintaining organized records. Experience in customer service or travel is helpful but not required.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-service-oriented approach.
• Comfortable working independently and using online systems.
• Ability to manage multiple client requests and priorities.

Responsibilities

• Assist with researching destinations, accommodations, cruises, and vacation options.
• Coordinate reservation details and confirm travel information.
• Respond professionally to client questions and requests.
• Review itineraries and booking information for accuracy.
• Maintain organized client records and communications.
• Provide customer support before and after travel.
• Use online travel platforms and digital communication tools.

Skills

Strong communication

Excellent organization

Customer service

Independent work

Multi-tasking

Job description

We are seeking an organized and service-focused Travel Customer Support Coordinator to assist with travel research, reservation coordination, and client support. This role is suited for individuals who enjoy helping others, communicating with customers, and managing details in a remote environment.

Key Responsibilities

• Assist with researching destinations, accommodations, cruises, and vacation options
• Coordinate reservation details and confirm travel information
• Respond professionally to client questions and requests
• Review itineraries and booking information for accuracy
• Maintain organized client records and communications
• Provide customer support before and after travel
• Use online travel platforms and digital communication tools

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-service-oriented approach
• Comfortable working independently and using online systems
• Ability to manage multiple client requests and priorities
• Previous customer service, hospitality, administrative, or travel experience is helpful but not required

Training & Development

Structured onboarding and training are provided to help individuals become familiar with travel resources, reservation processes, supplier platforms, and customer service procedures. Ongoing learning and professional development resources are also available.

Work Environment

This is a remote opportunity requiring reliable internet access, effective communication skills, and the ability to work independently while providing professional service to clients.