Customer Support | Travel Coordinator | Remote

Aisles & Abroad; North Carolina; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities based on merit

Collaborative team environment

Job summary

Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, self-driven, and comfortable using digital tools to respond to inquiries, document interactions, and collaborate with internal teams to ensure a smooth client journey.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written and verbal communication

Organizational skills

Online systems & customer tools

Remote task management

Customer service experience

Reliable internet & remote work

Job description

Position Overview

We are seeking a dependable and service-orientedCustomer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Qualifications:

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online systems and customer support tools
• Ability to manage multiple tasks in a remote environment
• Customer service or administrative experience preferred
• Reliable internet access and ability to work remotely

Preferred (Not Required)

• Experience in customer service, coordination, or administrative support
• Interest in travel, hospitality, or event-related services

What We Offer

• Flexible remote work environment
• Step-by-step onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

$45,000 - $75,000 a year

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.