Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Pawtucket (RI); Hybrid; USD 35,000 - 50,000; Part time

Benefits offered by this job

Comprehensive training

Ongoing mentorship

Flexible remote work options

Career growth opportunities

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator to provide essential travel support and enhance client experiences. This position involves assisting customers with inquiries, coordinating trip details, and maintaining effective communication throughout the planning phase.

Ideal candidates should possess strong communication skills and a detail-oriented mindset, with a background in customer service or hospitality being preferred. Flexible remote working options are available along with comprehensive training and mentorship.

Qualifications

• Must have excellent communication skills.
• Strong organizational skills are necessary.
• Must be self-motivated and able to work remotely.
• Detail-oriented and customer-focused are essential.
• Previous experience in customer service or hospitality is preferred.
• An interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options and timelines.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated and comfortable working remotely

Detail-oriented and customer-focused mindset

Customer service, administrative, or hospitality experience

Interest in travel

Job description

Customer Service Coordinator – Travel Support

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests
• Provide guidance on travel options, timelines, and next steps
• Support reservation coordination and follow-up communication
• Ensure accuracy of client information and travel details
• Deliver high-quality service with professionalism and care
• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time-management abilities
• Self-motivated and comfortable working remotely
• Detail-oriented and customer-focused mindset
• Customer service, administrative, or hospitality experience preferred
• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship
• Flexible remote work options
• Part-time or full-time opportunities
• Career growth within the travel industry