Travel Customer Success Coordinator

Hopesglobalgetaways; Carmel (IN); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Training resources available

Travel coordination tools

Job summary

Hopesglobalgetaways is expanding its virtual client success team and seeks a Travel Customer Success Coordinator to guide travelers from planning to final confirmations. You will ensure clients feel supported, informed, and confident as plans come together, in a remote setting.

Training and ongoing support are provided, with emphasis on organization, timely updates, and proactive communication. This role suits individuals who enjoy people-focused work and independent problem solving.

Qualifications

• Strong communication and client support skills.
• Organized, detail-oriented, and able to manage multiple tasks.
• Self-motivated and comfortable working independently.

Responsibilities

• Connect with clients to understand trip goals, timelines, and preferences.
• Help manage and track travel arrangements, including lodging, transportation, and activities.
• Provide updates on booking progress and next steps in the planning process.
• Review available options using approved platforms to support client decisions.
• Respond to questions through email, phone, and online messaging tools.
• Assist with itinerary updates and follow-through on client requests.
• Maintain clear and accurate client records within internal systems.
• Take part in onboarding and continued learning sessions.

Skills

Communication

Client support

Detail-oriented

Independent worker

Remote work

Job description

About the job Travel Customer Success Coordinator

About the Opportunity

We're expanding our virtual client success team and are looking for motivated individuals to join us as Travel Customer Success Coordinator. In this role, you'll play a key part in ensuring clients feel supported, informed, and confident as their travel plans come together.

You'll help guide travelers through each stage of the process—keeping details organized, providing timely updates, and ensuring a smooth experience from initial planning through final confirmations. This is a great opportunity for individuals who enjoy working with people, staying organized, and contributing to positive outcomes in a remote setting.

No prior travel industry experience is required. Training and ongoing support are provided.

What You'll Be Responsible For

• Connect with clients to understand trip goals, timelines, and preferences
• Help manage and track travel arrangements, including lodging, transportation, and activities
• Provide updates on booking progress and next steps in the planning process
• Review available options using approved platforms to support client decisions
• Respond to questions through email, phone, and online messaging tools
• Assist with itinerary updates and follow-through on client requests
• Maintain clear and accurate client records within internal systems
• Take part in onboarding and continued learning sessions

What You'll Gain

• Remote work environment with flexible scheduling
• Guided onboarding to support a smooth start
• Ongoing access to training and development resources
• Use of professional travel coordination tools and systems
• Eligibility for incentives and travel-related perks
• Opportunities to grow into advanced roles within the team

What We're Looking For

• Strong communication and client support skills
• Organized, detail-oriented, and able to manage multiple tasks
• Self-motivated and comfortable working independently
• Basic computer knowledge and confidence using online systems
• Reliable internet connection
• Positive attitude and willingness to learn
• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)