Travel Customer Representative - Remote

Destination Knot; Town of Texas (WI); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work schedule

Training and ongoing professional development

Access to exclusive travel industry tools and resources

Opportunities for incentive-based earnings

Travel perks

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients with their travel needs. This fully remote role offers flexibility and opportunities for growth within a supportive team environment. Responsibilities include responding to client inquiries, delivering excellent customer service, and managing reservations. Candidates should have a passion for travel, strong communication skills, and previous customer service experience. Salary ranges from $40,000 to $65,000 per year.

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.

Responsibilities

• Respond to client inquiries regarding travel destinations and accommodations.
• Deliver professional customer service through phone, email, and online platforms.
• Research and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients to ensure satisfaction.

Skills

Customer service experience

Excellent communication skills

Multitasking ability

Problem-solving skills

Proficiency with online booking tools

Job description

Overview

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.

Position Overview

We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
• Deliver professional customer service through phone, email, and online platforms
• Research, prepare, and present travel options that align with client preferences
• Assist with reservations, booking confirmations, and itinerary management
• Maintain accurate records and follow up with clients to ensure satisfaction
• Stay informed about industry updates, promotions, and supplier resources
• Collaborate with team members to ensure seamless client experiences

Qualifications

• Prior experience in customer service, travel, or hospitality preferred
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple client needs simultaneously
• Comfortable working in a fully remote setting with minimal supervision
• Strong problem-solving and follow-up skills
• Proficiency with email, online forms, and booking tools
• Must be 18+ with a reliable computer and internet connection
• Passion for travel and helping others plan memorable experiences

What We Offer

• Flexible, remote work schedule
• Training and ongoing professional development
• A supportive and positive team culture
• Access to exclusive travel industry tools and resources
• Opportunities for incentive-based earnings and travel perks

Work Environment

This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.

$40,000 - $65,000 a year