Remote - Customer Care – Travel & Hospitality

Careers In Travel | Destination Planners; Baltimore (MD); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Full training and access to resources

Exclusive travel discounts

Job summary

Careers In Travel | Destination Planners is seeking a Customer Care Representative in Baltimore, MD to assist clients with hotel bookings. This remote role offers flexible hours and requires strong communication skills and a passion for travel. Responsibilities include supporting clients in planning their stays and providing them with accurate information on hotel options. We offer a supportive team environment, income-earning possibilities, and exclusive travel discounts. Salary ranges from $40,000 to $70,000 depending on performance.

Qualifications

• Strong communication and customer service skills are essential.
• Experience in customer service, hospitality, or sales is a plus.
• Interest in travel and helping clients plan memorable stays.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Respond promptly to client inquiries via phone, email, or chat.
• Maintain accurate records of client interactions and bookings.

Skills

Strong communication and customer service skills

Friendly, professional demeanor

Basic computer skills

Job description

Job Title: Customer Care Representative – Travel & Hospitality

Job Type: Flexible Schedule | Remote Work

About Us

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview

Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Care Representative – Travel & Hospitality focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Comprehensive training and ongoing support are provided to help you succeed.

Key Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities

Salary: $40,000 - $70,000 a year