Travel customer representative

Kopp Travels; Fort Collins (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Kopp Travels seeks a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, changes, and document requirements while upholding our commitment to exceptional service.

The ideal candidate communicates clearly, delivers friendly support across channels, and learns booking platforms quickly while staying organized to help clients plan unforgettable journeys.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking platforms quickly.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, documents, and policies.
• Follow up to confirm trip details and client satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Verbal communication

Written communication

Customer service

Organized

Tech savvy

Travel passion

Tools

Booking platforms

CRM systems

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.