Travel customer representative

Prestigetravelagencybymich; Charlotte (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel service provider seeks a Travel Customer Representative to support clients throughout their travel journeys. Enabling effective communication, this role requires excellent customer service skills and attention to detail. The ideal candidate will manage client inquiries via different platforms, assist with bookings, and provide updates while ensuring an exceptional service experience. This position offers remote work and opportunities for growth within a supportive team and includes travel perks and industry discounts.

Qualifications

• Experience in travel or hospitality preferred.
• Ability to respond professionally to inquiries.
• Empathy and problem-solving skills required.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information on destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints effectively.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Travel passion

Remote work

Career growth

Travel perks

Team training

Tools

Booking systems

Job description

Charlotte, North Carolina, United States

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich USA!