Travel customer representative

Prestigetravelagencybymich; Dallas (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Supportive team environment with ongoing training

Job summary

A customer-focused travel agency is seeking a Travel Customer Representative to provide exceptional client support from booking to return. This remote role involves assisting clients with inquiries, bookings, and travel details while ensuring satisfaction through professional communication. Ideal candidates should have strong customer service experience, attention to detail, and a passion for travel. The position offers flexible scheduling, opportunities for growth, and travel perks.

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Ability to handle inquiries via various communication platforms.
• Attention to detail in assisting with travel bookings and documentation.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information about destinations, travel documents, and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich USA!