Travel customer representative

Kopp Travels; Pensacola (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth within the agency

Supportive team environment with ongoing training

Job summary

Kopp Travels, located in the United States, is seeking a Travel Customer Representative to assist clients throughout their travel journey. Responsibilities include responding to inquiries, managing bookings, and providing information about travel documents. The ideal candidate will have strong communication skills and experience in customer service, particularly in travel or hospitality. This position offers 100% remote work, flexible scheduling, and unique travel perks.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Organized, dependable, and proactive.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations.
• Provide accurate information about travel policies and destinations.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Customer service experience

Attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
  • Organized, dependable, and proactive with a high attention to detail.
  • Comfortable with technology and quick to learn booking platforms and systems.
  • Passion for travel and helping others plan unforgettable experiences.
  • 100% remote work with flexible scheduling.
  • Opportunities for growth within the agency.
  • Travel perks and exclusive industry discounts.
  • Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!