Travel Counselor

State of North Carolina; Warren (MI); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

12 Annual Holidays

Health insurance

State retirement plans

Employee discounts

Job summary

The North Carolina Department of Commerce is seeking a Visitor Services Coordinator to assist travelers with information, reservations, and routing at the Welcome Center. You will provide friendly, knowledgeable hospitality and help visitors plan trips across interstate highways.

Responsibilities include sharing local attractions, distributing brochures, and occasionally presenting to groups. Proficiency with Word, Excel, and the internet is required; full-time schedule includes weekends and

Qualifications

• The ability to provide customer service-focused hospitality to the traveling public.
• Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.
• Experience providing information about North Carolina’s attractions, events, and accommodations.
• Clear oral and written communication while assisting visitors with travel-related inquiries.

Responsibilities

• Use resources to provide visitors with excellent customer service and information on attractions, events, and accommodations.
• Distribute travel literature and provide routing information and reservations as needed.
• Speak to schools or civic groups occasionally to share experiences.
• Maintain brochure displays and order new materials as needed.

Skills

Customer service

Oral & written communication

Microsoft Word

MS Excel

Internet search

Public information

Education

High school diploma or equivalent

Experience in visitor information

Tools

Microsoft Word

MS Excel

Job description

About Us

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

Agency

Dept of Commerce

Division

Fiscal Management

Job Classification Title

Administrative Associate I (S)

Position Number

60080876

Grade

NC01

Description Of Work

The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. It is comprised of four components: North Carolina Welcome Centers, Tourism Call Center, Tourism Fulfillment Center, and Tourism Warehouse.

The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive promotion and marketing initiatives and by providing excellent customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations.

Travel Information Counselors must enjoy working with the public and can communicate clearly with the public in oral and written form.

• Use all available resources to provide visitors with excellent customer service; provide information about the state and its tourist facilities to visitors; distribute information on attractions, events, and accommodations to visitors; provide highway routing information to visitors; maintain brochure display racks, back stock, and order new and replacement brochures.
• Participate in study/familiarization tours and share your experiences with coworkers.
• Occasionally conduct oral presentations to schools or civic groups.

Welcome Centers are open 7 days a week from 8am to 5pm. The work schedule will include weekday, weekend, and holiday work.

This position is located at the I-85 North Welcome Center in Norlina, NC (Warren County).

Knowledge Skills And Abilities/Management Preferences

• Ability to provide customer service-focused hospitality to the traveling public.
• Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.
• Experience providing information about North Carolina’s attractions, events, accommodations, recreational opportunities, history, and geographic features.
• Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries.

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

Recruitment Range: $31,200 - $37,615*

Job Type

This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. The work schedule will include weekday, weekend, and holiday work.

Incentives of NC State Employment

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

Supplemental And Contact Information

The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.

Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

Our Agency uses the OSHR Recruiting and Posting of Vacancies Policy to fill positions subject to the State Human Resources Act with the most qualified individuals.

Re-Entry for Formerly Incarcerated Individuals: Our Agency supports the Governor's Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

Minimum Education And Experience: Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Education and/or experience in the performance of a variety of manual tasks that is directly related to the job and consistent with accepted practices of the trade equivalent to one year of experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.