Travel Counselor

Mika Meyers PLC; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Corporate Travel Specialist, blending advanced blockchain technology with exceptional customer service to enhance the travel experience. You'll serve as the first point of contact, assisting travelers and travel arrangers in navigating their bookings with expert advice and personalized support.

Qualifications

• 3+ years of corporate travel and customer service experience required.
• In-depth travel industry knowledge, including reservations.
• Ability to manage multiple tasks effectively while emphasizing quality and service.

Responsibilities

• Service travel requests via phone, email, and chat, adhering to corporate travel policies.
• Provide consultation throughout the booking process.
• Maintain high focus on quality and attention to detail.

Skills

Customer Service

Communication

Problem Solving

Time Management

Organizational Skills

Job description

Overview

Blockskye provides next-generation inventory booking, payment, and dynamic expense solutions for the travel and entertainment industries using blockchain. We connect suppliers and corporate buyers with blockchain technology thereby achieving greater transparency, trust, and efficiency in transaction, inventory, and booking management. Our solution is governed by industry stakeholders with a focus on supplier and corporate buyer participation. This inclusive approach has enabled us to deploy blockchain fairly quickly within the industry. We believe in inter-enterprise, real-time accounting integrations as a foundation for distributed ledger technology, private, and public blockchains.

Join an amazing team of Corporate Travel Specialists in a fun and flexible work environment. In this role, we combine cutting edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. You will be the first point of contact for Travelers and Travel Arrangers to provide high-touch service and consultation for all aspects of the travel experience.

Responsibilities

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
• Work well under pressure, adapting quickly to change and adversity
• Go above and beyond to ensure a memorable experience with every interaction

Requirements

• 3+ years corporate travel and customer service experience Professional and service-oriented
• Exceptional oral and written communication; interpersonal and organizational skills
• In-depth travel industry knowledge, including domestic/international reservations and faring
• Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
• Possess demonstrated problem solving, decision making and time management skills
• Ability to meet and exceed required performance standards Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
• Ability to work effectively with personal computer and various software/apps with the ability to learn new systems quickly
• Highly motivated and passionate about service and travel

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.