Travel Consultant II– Chat

American Express Global Business Travel; Honolulu (HI); On-site; USD 39,000 - 73,000; Full time

Job summary

American Express Global Business Travel is hiring a Chat Travel Consultant in Honolulu, Hawaii, to provide exceptional customer service to Defense & Government travelers throughout the trip lifecycle. You will coordinate with travelers via chat, resolve issues, and arrange domestic and international bookings with a focus on accuracy and speed.

The role requires at least 3 years as a Travel Consultant, strong English communication, and proficiency with Sabre GDS.

Qualifications

• 3+ years as Travel Consultant
• Experience with Sabre GDS in local and global markets
• Strong verbal and written communication skills
• Excellent customer service orientation

Responsibilities

• Consult travelers via chat to recommend tailored resolutions
• Troubleshoot travel issues via chat
• Assist travelers by booking/changing domestic and international flights, cars and hotels
• Multi-task in a fast-paced, multi-account environment

Skills

Travel guidance

Chat support

GDS experience

Teamwork

Communication

Willingness to learn

Tools

Sabre GDS

Job description

United States

Full time

J-84574

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

Travel plans change frequently. Here’s just some of what you could be doing each day

• Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs


• Troubleshooting any customer travel issues via chat


• Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels


• Multi-tasking as you will be conducting multiple customer conversations simultaneously


• Multi-account fast-paced environment

What We're Looking For

• 3 or more years' experience working as a Travel Consultant


• Experience in GDS (Sabre) across both local and global markets


• U.S. citizenship required due to Federal Government contract


• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do


• Good verbal and written communication skills


• Strong teamwork skills


• A positive, “can do” attitude.


• Willingness to learn and grow!

Preferred Qualifications:

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements


• Ability to fluently speak and write in English


• Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day


• Resilience and composure to remain positive under pressure and manage your workload efficiently


• A problem solver, you’ll be able to effectively evaluate issues and offer the best creative solutions with a view to resolving on the first contact


• An eye for detail and accuracy


• Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer inquiries simultaneously


• High level of integrity to work with customer information and meet compliance requirements


• The flexibility to work a shifting schedule

Operating hours 24 x 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.

The US national base salary range for this position is from $ $39,200.00 - $72,800.00 Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

#DGBoostJobs

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/CWT%20US%20Benefits%20at%20a%20Glance.pdf?version=0)

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.


• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.


• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.


• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.


• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/ ).

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;