Travel Consultant II

American Express Global Business Travel; Sacramento (CA); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel is seeking a Travel Consultant to support U.S. military and government travelers, delivering seamless travel arrangements and top‑tier customer service.

You will handle domestic and international bookings, coordinate with a 24/7 operations team, and advise clients on best options while meeting federal contract requirements. This role is remote within the United States and includes comprehensive benefits and ongoing training.

Qualifications

• Minimum 3 years as Travel Consultant (or 5 years in customer service).
• Advanced knowledge of GDS Sabre.
• U.S. citizenship required due to government contract.
• Excellent verbal and written communication.
• Strong teamwork and positive attitude.

Responsibilities

• Work with a 24/7 operations team supporting military and government clients.
• Create domestic and international travel arrangements (air, hotel, rail, ground).
• Ensure reservations meet client standards and preferences.
• Advise clients with informed recommendations for best travel experience.
• Handle bookings from simple to complex, including multi-destinations and fare rules.
• Make changes or resolve issues during or before travel assignments.
• Benefit from training and stay up-to-date via social intranet.

Skills

GDS Sabre

Customer service

Teamwork

Communication

Job description

United States

Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Work with a dedicated 24/7 operations team providing support to multiple military and government clients.

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.

• Ensure reservations are built according to client standards and preferences.

• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.

• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.

• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Salary: $39200 - $72800

Location: USA remote

What We're Looking For

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry)

• Advanced knowledge of GDS (Sabre)

• U.S. citizenship required due to Federal Government contract.

• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.

• Good verbal and written communication skills

• Strong teamwork skills

• A positive, “can do” attitude.

• Willingness to learn and grow!

We accept Military experience/certifications as a substitute for some requirements.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

The US national base salary range for this position is from $39200 - $72800

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/CWT%20US%20Benefits%20at%20a%20Glance.pdf?version=0)

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!