Travel Consultant II

travelhrportal; Aberdeen (MD); On-site; USD 36,000 - 79,000; Full time

Job summary

Amex Global Business Travel is seeking a Travel Consultant to join our U.S. Military and Government team in Aberdeen, MD. You will provide exceptional customer service to Defense & Government travelers, booking domestic and international travel across air, rail, and accommodations.

You will act as a trusted advisor, handle complex itineraries, and use Sabre GDS to optimize travel options. This role primarily supports phone-based interactions and requires U.S. citizenship for federal contracts.

Qualifications

• 3+ years of experience as a Travel Consultant.
• Experience using GDS Sabre across local and global markets.
• U.S. citizenship required due to federal government contract.
• Strong verbal and written communication skills.
• Positive, can-do attitude and willingness to learn and grow.

Responsibilities

• Arrange and book domestic and international travel for corporate clients (air, rail, hotel, etc.).
• Ensure reservations follow client standards and preferences.
• Advise travelers with informed recommendations for best experience.
• Handle complex bookings, exchanges, and multi-destination itineraries.
• Resolve issues during or before travel, including non-routine tasks.
• Conduct travel option analyses and upsell additional services.
• Utilize Sabre GDS for bookings.

Skills

Customer service

Communication

Teamwork

GDS Sabre

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Use positive telephone service techniques and act on special customer requests
• Global Distribution Systems (GDS) Sabre usage
• This position supports mainly phones

What We're Looking For

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude.
• Willingness to learn and grow!
• We accept TEC I applications too

The US national base salary range for this position is from $36000 - $79000 Annually.

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

Location

Aberdeen, Maryland, United States

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through your global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.