Travel Clerk II Passenger Movement Branch

Akima; Joint Base Lewis-McChord (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Vacation and leave

Job summary

Akima Facilities Operations (AFO) seeks a Travel Clerk II to support the Passenger Movement Branch at Joint Base Lewis McChord. The clerk counsels travelers, coordinates movements, prepares travel documentation, and maintains customer records, using established procedures and escalating complex cases to supervision.

The role requires meticulous data entry, strong customer service, and the ability to manage multiple time-sensitive requests, including after-hours coverage as needed.

Qualifications

• Must be a U.S. citizen or permanent resident with oral and written fluency in English.
• Must possess and maintain a valid state issued driver’s license.
• Must be eligible for a favorably adjudicated Tier 1 or equivalent background investigation and obtain a DoD CAC, installation access, and required system permissions.
• Pre-employment background screening and drug testing; participation in required recurring tests.
• Experience in passenger transportation counseling, travel administration, or related field.
• Proficiency with Microsoft Office applications, accurate data entry, and records management.
• Ability to interpret travel orders and regulations, coordinate itineraries, and resolve routine travel problems.
• Effective customer service, communication, organization, and problem-solving skills.
• Ability to support overtime, weekends, or irregular hours when required by mission.
• Maintain licenses and certifications required for duties.

Responsibilities

• Review travel orders and authorizations to identify authorized travel, movement dates, destinations, and entitlements.
• Counsel travelers on travel requirements, baggage allowances, required documents, and traveler responsibilities.
• Coordinate authorized travel and port call movements within CONUS and OCONUS, evaluating routes and schedules.
• Prepare and distribute travel documents, itineraries, and movement records; advise on visa requirements.
• Assist customers using automated systems to schedule airline travel and baggage movement.
• Coordinate changes, rerouting, cancellations, and routine travel problems; escalate unusual entitlements.
• Process charter bus requirements and coordinate inspections and GOPAX notifications.
• Provide emergency travel assistance and participate in after-hours coverage.
• Coordinate with installations, carriers, and agencies to resolve movement issues and provide status updates.
• Apply travel procedures and keep records current and secure.
• Perform other duties per contract requirements.

Skills

English fluency

Microsoft Office

Data entry

Customer service

Tools

GOPAX

Travel systems

Job description

Akima Facilities Operations (AFO) is seeking a Travel Clerk II to support the Passenger Movement Branch at Joint Base Lewis McChord. This position counsels authorized travelers, coordinates passenger and port call movements, prepares travel documentation, and maintains customer records. The clerk selects established travel procedures and refers unusually difficult cases to the contractor supervisor or appropriate Government approving office.

Responsibilities

• Review travel orders, amendments, authorizations, and supporting records to identify authorized travel, movement dates, destinations, and applicable entitlements.
• Counsel military personnel, authorized dependents, and civilian Government employees on passenger travel requirements, baggage allowances, required documents, and traveler responsibilities.
• Arrange and coordinate authorized travel and port call movements within CONUS and OCONUS. Evaluate available routes, carriers, schedules, and connections using approved systems and travel guidance.
• Prepare, verify, and distribute required travel documents, itineraries, passenger information, and movement records. Advise travelers of documentation, clearance, medical, or visa requirements applicable to the trip.
• Assist customers using automated systems to schedule airline travel and baggage movement in coordination with the current travel services contractor.
• Coordinate changes, rerouting, cancellations, missed connections, and other routine travel problems. Refer unusual entitlement questions or commitments outside established authority before taking action.
• Process authorized commercial charter bus requirements through GOPAX or approved carriers. Coordinate required on site commercial equipment inspections and assistance and required SDDC notifications.
• Provide emergency travel assistance and participate in assigned after hours coverage so the office can maintain the required emergency point of contact. Follow approved escalation procedures.
• Coordinate with military installations, transportation offices, carriers, and supporting agencies to resolve passenger movement issues and provide accurate status information.
• Apply the JTR, DTR 4500.9-R Part I, AR 55-46, and local travel procedures. Keep current on changes affecting assigned work and communicate required updates to customers and coworkers.
• Maintain accurate workload records and reports, protect Government information and property, and follow applicable records retention and information security procedures.
• Perform other related duties consistent with the position classification, training, and authorized contract requirements.

Qualifications

• Must be a U.S. citizen or permanent legal resident with oral and written fluency in English.
• Must possess and maintain a valid state issued driver’s license.
• Must be eligible for a favorably adjudicated Tier 1 or equivalent or higher background investigation and obtain and maintain a DoD Common Access Card (CAC), installation access, and required system permissions.
• Must successfully complete pre-employment background screening and drug testing and participate in required recurring drug testing.
• Experience in passenger transportation counseling, travel administration, or a related field.
• Proficiency with Microsoft Office applications, accurate data entry, and electronic and manual records management.
• Ability to interpret travel orders and established regulations, coordinate itineraries, and resolve routine travel problems.
• Effective customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple time sensitive requests and support assigned emergency travel coverage.
• Complete required security, safety, information protection, and job training, and maintain the licenses and certifications required for assigned duties.
• Ability to support assigned work hours, including approved overtime, weekends, or irregular hours when required by the mission and applicable labor agreement.

Desired Qualifications

• Experience with DoD passenger movement, port calls, commercial travel systems, GOPAX, or charter bus coordination.
• Working knowledge of the JTR, DTR 4500.9-R Part I, AR 55-46, and military travel documentation.
• Experience coordinating emergency travel and travel changes involving multiple carriers or transportation modes.

This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed.

Job ID

2026-27183

Work Type

On-Site

Pay Range

28.45

Health & Welfare

5.09

Benefits

SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.

Work Where it Matters

Akima Facilities Operations (AFO), an Akima company, is not just another federal facilities contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AFO, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AFO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AFO sustains mission readiness and ensures quality of life by maintaining high value assets and operations at peak performance and successfully manages these operations through accurately forecasting, managing, and aggressively controlling costs.

As an AFO employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job ID:27183-en-us