Travel Agent

The Auto Club Group; Warren (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

The Auto Club Group (ACG) in Warren, Michigan is hiring for a full-time Travel Agent. The role focuses on selling AAA Michigan travel products, including tours and cruises, and actively soliciting new business while providing expert guidance on travel requirements and options.

Qualified candidates will have completed an approved travel school or possess substantial travel agent experience, with the ability to manage bookings, upsell to higher value options and handle travel arrangements

Qualifications

• Successful completion of an approved travel school or substantial experience as a travel agent.
• Experience in planning and booking domestic and international travel itineraries including airline tickets, cruises, tours, hotels, car rental, and related travel products.

Responsibilities

• Sell AAA Michigan travel products and actively solicits new business.
• Promote and sell tours, cruises, and ancillary travel services.
• Advise customers on travel requirements, conditions, penalties and changes.
• Process reservations, collect payments and prepare travel documents.
• Maintain production standards and achieve revenue goals for the branch.
• Assist in daily travel operations as needed.

Skills

Sales techniques

Travel product knowledge

Client prospecting

Reservation systems

Customer communication

Education

Travel school completion

Tools

ARC/IATA knowledge

Job description

AAA, the nation’s largest automobile club, is hiring fora full-time Travel Agentat the Warren, MI Branch Office.We’re looking for qualified individuals to fill this position.

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.

Job Description

Sells AAA Michigan travel products, including actively soliciting and promoting new business, with primary emphasis on tours and cruises. Actively participates in branch/regional level company or vendor sponsored sales events. Solicits travel sales through outbound prospecting activities. Develops and maintains personal trade clientele and obtains referrals from existing clientele. Provides professional guidance and counsel to customers regarding their travel requirements. Promotes/sells preferred vendor's products and services. Offers ancillary products (hotel, car, trip insurance, travelers cheques) to enhance the primary travel purchase. Advises customers of various travel conditions including customs, immigration and inoculation requirements, hygienic practices, and cancellation/change penalties. Closes the sale by utilizing appropriate sales techniques, including trading customer up to higher yield suppliers. Consummates sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents. Receives and resolves customer complaints. Maintains specified production standards and achieves revenue goal assigned by branch management. May oversee the daily travel operation in an assigned location.

Qualifications

Successful completion of an approved travel school or substantial experience as a travel agent.

Experience in:

• Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products

Knowledge of:

• Sales techniques
• Market availability of travel products
• Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties
• Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. International Association Of Travel Agency Network

Ability to:

• Sell travel products
• Operate computerized reservation system equipment at required operating levels
• Communicate effectively in the work environment and with the public
• Perform basic mathematical calculations including percentages to complete travel sales transactions
• Solicit travel client prospects
• Present travel program offerings to groups of people
• Work irregular hours

Job#1000727

The Auto Club Group is an equal opportunity employer.