Sales and Service Representative

The Auto Club Group

White Lake Charter Township (MI)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Job summary

A leading automobile service organization is hiring a full-time Sales and Service Representative in White Lake, Michigan. The role focuses on providing customer support, processing insurance applications, and promoting insurance products to members. The ideal candidate should possess a state insurance sales license, have strong customer service skills, and be proficient with PC applications. This position demands effective communication and the ability to work independently while contributing to a team. Competitive compensation and training opportunities are included.

Qualifications

Possession and maintenance of appropriate state insurance sales license.
Successful completion of customer service and insurance training within 6 months.
Ability to organize and promote the sale of insurance products.

Responsibilities

Provides customer service support for existing accounts.
Performs outbound prospecting and retention calls.
Processes applications, renewals, and amendments.

Skills

Customer focused service

PC proficiency

Sales promotion

Clear communication

Education

State property & casualty and life & health insurance sales license

College level coursework or equivalent

Tools

PC software applications (Word, Excel)

Insurance software applications (PPS, POS, IMS, IPM)

Job description

AAA, the nation’s largest automobile club, is hiring inour Brighton, MI location for full-time licensed Sales and Service Representatives.We’re looking for qualified individuals to fill this position.

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.

Job Description

Provides support to the field sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Responds to inquires and explains product features and auto club group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products. Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing member's policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.

Provides support to agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. Provides advanced technical and product information in response to the customer's questions and/or problems to ensure achievement of quality and customer service goals. Rewrites and reinstates insurance policies according to underwriting and business rules. Re-quotes and initiates paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). Contacts members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations

Qualifications

Possession and maintenance of appropriate state property & casualty and life & health insurance sales license
Successful completion of customer service, insurance and membership training within 6 months of hire
Possess a valid appropriate state driver's license

Experience in/with:

Providing a high level of customer focused service
Competently entering information on various screens using a pc keyboard
Navigating through a pc windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying as needed
Servicing insurance policies including processing applications, renewals and amendments
Promoting the sales of insurance products and services using established guidelines
Presenting complex information in a clear and concise manner

Ability to:

Successfully complete appropriate training relative to all auto club group (acg) products and services
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Organize, plan and promote the sale of ACG insurance and membership products and services
Work independently, with minimal supervision
Work within a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Perform outbound sales and service calls
Maintain accurate records
Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Work irregular hours including holidays and weekends (may include community events)
Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays

Preferred: