Travel Advisor

TravelWorld; Scranton (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

TravelWorld is seeking a Travel Advisor to manage client relationships from inquiry to booking and follow-up, ensuring high-quality service and adherence to agency standards.

The role emphasizes organized, sales-driven professionals who balance client care with strong follow-through and business discipline to protect margins and reputation.

Qualifications

• Experience in travel sales, customer service, or a client-facing sales role preferred.
• Strong communication and relationship-building skills.
• Sales mindset with comfort closing bookings.
• Highly organized with strong attention to detail.
• Ability to manage multiple clients and deadlines simultaneously.
• Proficiency with Microsft tools (Outlook, Excel, SharePoint).
• Willingness to follow processes and be held accountable to clear expectations.

Responsibilities

• Sales, Booking & Revenue Ownership.
• Consult with clients to understand travel needs, preferences, and budget.
• Research, recommend, and sell travel experiences including flights, hotels, cruises, tours, and packages.
• Accurately quote pricing, set expectations, and close bookings.
• Follow up consistently on quotes and leads until decisions are made.
• Protect margins by quoting correctly and avoiding rework, underpricing, or errors.
• Build repeat and referral business through strong relationships and trust.

Skills

Experience in travel sales

Strong communication

Relationship building

Sales mindset

Highly organized

Multi-client management

MS Office proficiency

Process adherence

Tools

Outlook

Excel

SharePoint

Job description

Position Overview

The Travel Advisor is responsible for selling, booking, and managing travel experiences while delivering high-quality service and protecting the agency’s standards, margins, and reputation. This role owns the full client relationship from initial inquiry through booking, travel, and follow-up with clear accountability for results

Successful Travel Advisors are organized, responsive, sales-focused professionals who balance exceptional client care with strong follow-through and business discipli n

Key Responsibilities

• Sales, Booking & Revenue Ownership
• Consult with clients to understand travel needs, preferences, and bdget.
• Research, recommend, and sell travel experiences including flights, hotels, cruises, tours, and pakages.
• Accurately quote pricing, set expectations, and close bokings.
• Follow up consistently on quotes and leads until decisionis made.
• Protect margins by quoting correctly and avoiding rework, underpricing, r errors.
• Build repeat and referral business through strong relashionshipsad trust.

Client Experience & Service Excellence

• Provide clear pre-trip information including itineraries, documentation requirements, an travel tips.
• Support travelers before and during travel by addressing issues such as delays, changes, r disruptions.
• Set realistic expectations and proactively communicate canges or risks.
• Maintain professionalism, responsiveness, and calm problem-solvn at all times.

Organization, Systes & Follow-Through

• Maintain accurate and detailed client notes, trip details, an booking history n internal systems.
• Track deadlines, payments, and documentation to avoid missed steps o last-minute issues.
• Ensure all reservations, confirmations, and documents are omplete and accurate.
• Use Microsoft tools (Outlook, Excel, SharePoint) and agency systems consistently and correctly.

Professional Standards & Team Collaboration

• Participate in training, supplier education and ongoing development.
• Collaborate with Operations, Marketing, and Accounting to enure smooth trip execution.
• Follow internal processes, timelines, nd documentation standards.
• Represent the agency professionally with cliet,suppliers, and partners.

Qualifications

• Experience in travel sales, customer service, or a client-facing sales role preferred
• Strong communication and relationship-building skills
• Sales mindset with comfort closing bookings
• Highly organized with strong attention to detail
• Ability to manage multiple clients and deadlines simultaneously
• Proficiency with Microsft tools (Outlook, Excel, SharePoint)
• Willingness to follow processes and behld accountable to clea expectations.

Opportunity for Growth

• Increased client base and earning potential
• Specialization in group travel, cruises, or premium travel
• Advancement into senior adviser, group leadership, or sales-focused roles
• Ongoing p