Trauma Program Manager

Registry Partners; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Registry Partners is seeking a Senior Program Manager to lead trauma registry projects, coordinate abstracting operations, and supervise Trauma Abstractors. The role requires extensive experience in trauma data abstraction, quality control, and project leadership, with remote US availability.

Responsibilities include training staff, monitoring validation and providing guidance to ensure high-quality data. Strong communication and organizational skills are essential for this senior management

Qualifications

• Minimum five years of trauma abstraction experience.
• AAAM AIS Coding Course required.
• CAISS/CSTR preferred.
• RN/RHIA/RHIT/CPHQ preferred.
• Successful completion of Registry Partners pre-employment Skills Assessment Exam required.
• Proficient in Microsoft Office and EMR systems.
• Excellent communication, documentation, organization and planning skills.
• Strong attention to detail.
• Five years of Quality Department management preferred.
• RHIT/RHIA/CPHQ/RN preferred.
• Experience with quality improvement concepts.
• Ability to analyze, interpret and display data.

Responsibilities

• Manages all abstracting and registry operations.
• Ensures project setup with client parameters and roadmap.
• Conducts staff training on data abstraction software.
• Provides clear expectations and deadlines to project teams.
• Monitors validation scores and provides feedback.
• Prepares weekly reporting of project activities.
• Identifies staffing needs and forecasts work.
• Maintains project documentation.
• Responds to employee and client questions and concerns.
• Ensures compliance with regulatory requirements.

Skills

Trauma abstraction

Quality management

Data analysis

Project coordination

Training

Microsoft Office

EMR systems

Communication

Attention to detail

Education

Associate's Degree

Bachelor's Degree

Health Information Management

Job description

Applicant MUST reside within the 50 States or Washington D.C.

Full details of the job.

Vacancy Name

Vacancy No

Vacancy No VN469

Employment Type

Employment Type Full Time

Education Level Associate's Degree

Experience Level

Experience Level 2 years

Location

Location US - Remote

Additional Information

The Senior Program Manager coordinates and manages all aspects of Trauma registry projects working in conjunction with the division leadership team to ensure the goals and objectives of each project are met.

The Senior Program Manager defines the abstracting and registry operations procedures for each project, provides training and direct supervision of assigned Trauma Abstractors, and coordinates and manages the validation activities for each project to ensure high quality abstraction. This includes monitoring validation scores and corrections as well as providing educational interventions as needed to assist abstractors with improving their quality.

Qualifications:

• At least five (5) years of Trauma abstraction experience, required.
• AAAM AIS Coding Course, required
• CAISS/CSTR, preferred
• RN, RHIA/ RHIT, CPHQ, preferred
• Successful completion of the Registry Partners pre-employment Skills Assessment Exam for assigned specialty area(s) (if available), required.
• Proficient in Microsoft Office Products, industry related core measure/clinical registry data abstraction specifications manuals, data abstraction software systems and electronic medical record applications, required.
• Excellent communication, documentation, organization and planning skills, required.
• Strong attention to detail, required.
• At least five (5) years of Quality Department management or other health related management experience, preferred.
• Previous experience performing validation reviews or other work experience relating to Quality Control/Validation preferred.
• Associate or Bachelor Degree in Health Information Management, Nursing or related field, preferred.
• RHIT, RHIA, CPHQ, RN, preferred.
• Exposure to quality improvement concepts and processes, preferred.
• Ability to analyze, interpret and display data, preferred.

Essential Duties/Key Responsibilities/Accountabilities:

• Manages all abstracting and registry operations/project related activities in accordance with applicable regulatory agencies for assigned specialty area(s)
• Ensures all Project Manager/Validation Manager instruction documents and policies and procedures are followed
• Ensures successful setup and implementation of new projects including working with each client to define project parameters/project roadmap, project expectations and requirements for the services RP will provide
• Conducts staff training on data abstraction software and facility Electronic Medical Record System(s)
• Provides clear expectations, goals and deadlines to project team(s)
• Conducts a re-abstraction of the first/second/three cases (if applicable). Provides timely feedback and consultation as needed to the abstractor.
• Conducts a weekly re-abstraction of all opportunities for improvement (OFI’s) as well as a random sample of 5% of the cases completed to enforce and ensure data abstraction guidelines are being followed and interpreted accurately.
• Compiles Opportunities for Improvement (OFI) logs or the equivalent per project specifications (weekly or monthly).
• Monitors validation compliance and completion for each assigned project and staff member by utilizing the various validation reports within Kimble.
• Completes weekly case log verification for assigned projects on weekly case logs to verify cases are 100% complete. If any Validation issues are noted during this review, the abstractor is notified of pending corrections and corrections are verified.
• Provides ongoing validation guidance and support to abstractors and other managers who are abstracting, as needed.
• Schedules project team work assignments/hours to meet the needs of each project with accurate project forecasting.
• Assists the Registry Services Director or Vice President with providing corporate education regarding industry and/or regulatory agency changes/updates as needed.
• Attends and actively participates in monthly meetings.
• Prepares and submits accurate weekly reporting of project activities and tasks.
• Consults industry related Q & A resources as needed for abstracting questions/clarifications as needed.
• Identifies staffing needs based on workload and services being provided to the client, and recognizes additional work opportunities that may be available.
• Monitors project priorities, deadlines and productivity to ensure staff work schedules and project expectations are being met.
• Maintains all project related documentation.
• Provides timely responses to employee and client questions and/or concerns as needed and consults with other management team members when necessary.
• Proactively identifies and analyzes problems (employee and client) to ensure a successful solution. Handles challenging situations (employee and client) tactfully and professionally.
• Fulfills committed work hours to meet the requirements of clients, employees and the company during normal business hours and a cross standard business days (Monday through Friday, 8:00 am to 5:00 pm in your time zone) and during non-standard hours (evenings, nights, weekends and holidays) as needed. Use of the company phone when out of office to maintain availability and assist with the expected response time, within four business hours of call, email or request for assistance.

The tasks outlined in this job description are not all inclusive but are the core responsibilities of the position. The tasks are subject to change at any given time and employee will be notified by the corporate office, if/when updates and changes are made to the job description.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard, lift 20lbs. or more, pulling and/or pushing, or carrying. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

General Description:

The Senior Program Manager coordinates and manages all aspects of Trauma registry projects working in conjunction with the division leadership team to ensure the goals and objectives of each project are met.

The Senior Program Manager defines the abstracting and registry operations procedures for each project, provides training and direct supervision of assigned Trauma Abstractors, and coordinates and manages the validation activities for each project to ensure high quality abstraction. This includes monitoring validation scores and corrections as well as providing educational interventions as needed to assist abstractors with improving their quality.

Qualifications:

• At least five (5) years of Trauma abstraction experience, required.
• Trauma ICD 10 Coding Course, required
• Trauma Registry Course, required
• AAAM AIS Coding Course, required
• CAISS/CSTR, preferred
• RN, RHIA/ RHIT, CPHQ, preferred
• Successful completion of the Registry Partners pre-employment Skills Assessment Exam for assigned specialty area(s) (if available), required.
• Proficient in Microsoft Office Products, industry related core measure/clinical registry data abstraction specifications manuals, data abstraction software systems and electronic medical record applications, required.
• Excellent communication, documentation, organization and planning skills, required.
• Strong attention to detail, required.
• At least five (5) years of Quality Department management or other health related management experience, preferred.
• Previous experience performing validation reviews or other work experience relating to Quality Control/Validation preferred.
• Associate or Bachelor Degree in Health Information Management, Nursing or related field, preferred.
• RHIT, RHIA, CPHQ, RN, preferred.
• Exposure to quality improvement concepts and processes, preferred.
• Ability to analyze, interpret and display data, preferred.

Essential Duties/Key Responsibilities/Accountabilities:

• Manages all abstracting and registry operations/project related activities in accordance with applicable regulatory agencies for assigned specialty area(s)
• Ensures all Project Manager/Validation Manager instruction documents and policies and procedures are followed
• Ensures successful setup and implementation of new projects including working with each client to define project parameters/project roadmap, project expectations and requirements for the services RP will provide
• Conducts staff training on data abstraction software and facility Electronic Medical Record System(s)
• Provides clear expectations, goals and deadlines to project team(s)
• Conducts a re-abstraction of the first/second/three cases (if applicable). Provides timely feedback and consultation as needed to the abstractor.
• Conducts a weekly re-abstraction of all opportunities for improvement (OFI’s) as well as a random sample of 5% of the cases completed to enforce and ensure data abstraction guidelines are being followed and interpreted accurately.
• Compiles Opportunities for Improvement (OFI) logs or the equivalent per project specifications (weekly or monthly).
• Monitors validation compliance and completion for each assigned project and staff member by utilizing the various validation reports within Kimble.
• Completes weekly case log verification for assigned projects on weekly case logs to verify cases are 100% complete. If any Validation issues are noted during this review, the abstractor is notified of pending corrections and corrections are verified
• Provides ongoing validation guidance and support to abstractors and other managers who are abstracting, as needed.
• Schedules project team work assignments/hours to meet the needs of each project with accurate project forecasting.
• Assists the Registry Services Director or Vice President with providing corporate education regarding industry and/or regulatory agency changes/updates as needed.
• Attends and actively participates in monthly meetings.
• Prepares and submits accurate weekly reporting of project activities and tasks.
• Consults industry related Q & A resources as needed for abstracting questions/clarifications as needed.
• Identifies staffing needs based on workload and services being provided to the client, and recognizes additional work opportunities that may be available.
• Monitors project priorities, deadlines and productivity to ensure staff work schedules and project expectations are being met.
• Maintains all project related documentation.
• Provides timely responses to employee and client questions and/or concerns as needed and consults with other management team members when necessary.
• Proactively identifies and analyzes problems (employee and client) to ensure a successful solution. Handles challenging situations (employee and client) tactfully and professionally.
• Fulfills committed work hours to meet the requirements of clients, employees and the company during normal business hours and a cross standard business days (Monday through Friday, 8:00 am to 5:00 pm in your time zone) and during non-standard hours (evenings, nights, weekends and holidays) as needed. Use of the company phone when out of office to maintain availability and assist with the expected response time, within four business hours of call, email or request for assistance.

The tasks outlined in this job description are not all inclusive but are the core responsibilities of the position. The tasks are subject to change at any given time and employee will be notified by the corporate office, if/when updates and changes are made to the job description.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard, lift 20lbs. or more, pulling and/or pushing, or carrying. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Ability to sit at a computer terminal for an extended period.

Moderate noise (i.e., phone calls, online meetings, computer audio).