Trauma-Informed Shelter Advocate - Emergency Bed Program

Samaritan Village, Inc.; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Samaritan Village, Inc. is seeking an Emergency Bed Program Direct Care Advocate to provide direct supervision, support, and trauma-informed care for adult survivors entering the Emergency Bed Program.

This role ensures a safe, structured shelter environment while guiding participants through crisis stabilization and early recovery stages. Overnights, weekends, holidays, and on-call coverage may be required based on program needs, with shifts including 7:00am-3:00pm, 3:00pm-11:00pm, and

Qualifications

• High school diploma or GED required; advanced education in social work or related field a plus.
• Experience with substance abuse and exploitation issues preferred; familiarity with trauma-informed care.
• Administrative and computer proficiency including basic documentation and reporting.

Responsibilities

• Provide trauma-informed, survivor-centered care to participants.
• Maintain safe, structured shelter environment and promote stabilization.
• Supervise daily routines and encourage independence.
• Assist with meals, hygiene supplies, clothing, and basic needs.
• Support safety plans and stabilization goals with Case Manager.
• Document observations and maintain confidentiality.
• Respond to crisis situations using de-escalation techniques.
• Transport participants to appointments and activities as needed.
• Complete shift reports, incident logs, and medication records.
• Coordinate with Case Manager and Program Leadership for continuity of care.

Skills

Self-starter

Discretion

Empathy

Problem-solving

Communication

Collaboration

Education

High school diploma or GED

Higher education in social work / human services / counseling

Tools

Google Workspace

Microsoft Office Suite

Job description

Samaritan Village, Inc. is seeking an Emergency Bed Program Direct Care Advocate to provide direct supervision, support, and trauma-informed care for adult survivors entering the Emergency Bed Program.

This role ensures a safe, structured shelter environment while guiding participants through crisis stabilization and early recovery stages. Overnights, weekends, holidays, and on-call coverage may be required based on program needs, with shifts including 7:00am-3:00pm, 3:00pm-11:00pm, and