Trauma‑Informed Outreach Specialist for Housing Support

MHA (Mental Health Association); Springfield (MA); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health Care Plan

403B/IRA Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

The Mental Health Association is seeking an Outreach Worker for the SHIFT Avon Permanent Housing program in Springfield, MA. This role delivers supportive case management to adults in recovery, using a trauma-informed, strengths-based approach to help achieve housing stability.

You will engage residents, coordinate community resources, document progress, and collaborate with the Program Supervisor to support both outreach and residential participants. CPR/First Aid certifications are required.

Qualifications

• Must be at least 18 years of age.
• Valid driver's license, reliable vehicle, acceptable driving record, and sufficient insurance.
• High school diploma or equivalent required.
• Experience working with individuals impacted by homelessness, trauma, psychiatric diagnoses, and/or substance use is preferred.
• Ability to work independently, manage time, and prioritize tasks.
• Effective oral, written, organizational, and computer skills.
• Compassion, patience, strong interpersonal skills and understanding of trauma-informed care.
• Must be able to pass and maintain certifications in CPR and First Aid.

Responsibilities

• Complete thorough assessments of needs, skills, strengths and resources and develop IAP's that support everyone's personal goals.
• Provide supportive interventions from a trauma-informed and strengths-based perspective.
• Support individuals in work towards meeting their established goals, as requested.
• Monitor and document behavior, progress, and incidents.
• Provide support and skill-building focused on tenancy preservation and maintenance of safe and secure housing.
• Provide support with life skills tasks and skill-development.
• Assist in securing supportive services as needed for substance use, mental health, physical health needs, income, in-home support, etc
• Build relationships with community resources and support services to aid in the support of individuals in the program
• Assist individuals with making connections in their community and identifying helpful and supportive resources
• Provide crisis support and de-escalation as needed
• Provide additional support when needed for residents in the transitional, residential environment
• Communicate consistently with team members and supervisors
• Attend program meetings as scheduled.

Skills

Trauma-informed care

Interpersonal skills

Time management

Communication

Education

High school diploma or equivalent

Job description

The Mental Health Association is seeking an Outreach Worker for the SHIFT Avon Permanent Housing program in Springfield, MA. This role delivers supportive case management to adults in recovery, using a trauma-informed, strengths-based approach to help achieve housing stability.

You will engage residents, coordinate community resources, document progress, and collaborate with the Program Supervisor to support both outreach and residential participants. CPR/First Aid certifications are required.