Trauma-Informed Outreach & Housing Support Specialist

MHA Inc.; Chicopee (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

MHA Inc. is seeking an Outreach Worker for the SHIFT Avon Permanent Housing program in Massachusetts.

The role provides supportive case management to 12-15 adults in recovery and housing placement, using trauma-informed and strengths-based approaches. You will engage clients, build links with community resources, and support goals while assisting with program tasks for outreach and residential participants.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Valid driver's license and reliable vehicle.
• Experience with homelessness, trauma, psychiatric diagnoses, and/or substance use preferred.
• Ability to work independently, manage time, and prioritize tasks.
• Effective oral, written, organizational, and computer skills.
• Compassion, patience and trauma-informed approach.
• Must pass CPR and First Aid certifications.

Responsibilities

• Complete thorough assessments of needs and develop IAPs aligned with personal goals.
• Provide trauma-informed and strengths-based interventions.
• Help clients progress toward established goals as requested.
• Monitor and document behavior, progress, and incidents.
• Support tenancy preservation and safe housing maintenance.
• Assist with life skills development and task execution.
• Facilitate access to community services for health and housing needs.
• Build relationships with community resources and supports.
• Help residents connect with community resources and supports.
• Provide crisis support and de-escalation as needed.
• Offer additional support for residents in transitional housing.
• Communicate with team and attend program meetings.

Skills

Trauma-informed care

Interpersonal skills

Time management

Documentation

Communication

Education

High school diploma

Tools

CPR certification

First Aid certification

Job description

MHA Inc. is seeking an Outreach Worker for the SHIFT Avon Permanent Housing program in Massachusetts.

The role provides supportive case management to 12-15 adults in recovery and housing placement, using trauma-informed and strengths-based approaches. You will engage clients, build links with community resources, and support goals while assisting with program tasks for outreach and residential participants.