Trauma-Informed Lead Case Manager & Training Coach

Youth and Family Advocates; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Youth and Family Advocates in Florida is hiring a Lead Case Manager to coordinate onboarding and training for the training unit, while coaching and guiding case managers. You will ensure CWCM certifications, track training hours, and review documentation to uphold quality services for children and families.

The role requires a bachelor’s degree in a human service field, CWCM certification, and 2+ years in child welfare, with ability to travel regionally as needed.

Qualifications

• Bachelor’s degree in a human service-related field and CWCM certification.
• Minimum 2+ years’ experience in child welfare.
• Experience providing coaching and supervisory support.

Responsibilities

• Coordinate onboarding and training needs for training unit case managers in conjunction with the supervisor of the training unit.
• Provide guidance and informal supervisory support to Case Management Mentors and other case managers.
• Collaborate with other case management supervisors to determine unit specific training needs.
• Communicate staff training needs to program leadership and quality improvement staff and facilitates training as appropriate.
• Assist with tracking of CWCM certification renewals.
• Assist with tracking of employee training hours to ensure that employees have met annual training hour requirements of YFA, DCF, and the lead agency.
• Meet regularly with case manager trainees, either virtually or in person, to assess current needs, review goals, and evaluate the level of support provided by supervisors.
• Maintain regular communication with supervisors and lead agency training staff to identify trainee strengths, areas for growth, certification progress, and targeted strategies for improvement.
• Support timely case management certification by assisting with required paperwork, observations, and coordination with trainees, supervisors, and lead agency training staff.
• Follow up with administrative staff to ensure paperwork is submitted in a timely manner for equipment and FSFN access.
• Review case management documentation for completion, accuracy, and quality.
• Provide individual coaching and constructive feedback to case managers through field shadowing and one-on-one sessions that strengthen staff development, build confidence, and reinforce effective practice in safety planning, family assessments, home visits, family engagement, documentation, and other daily case management responsibilities.
• Solicit feedback from case managers, supervisors, and families served to assess staff support needs, engagement efforts, and service quality, and communicate relevant feedback to supervisors, program leadership, and quality improvement staff.
• Support staff recognition efforts and strategies to increase employee morale.
• Assist case managers with tracking mechanisms and workflow strategies to improve timely completion of tasks, document filing, data entry, and other key tasks.
• Help troubleshoot individual or team performance needs and recommend action plans for improvement.
• Carrie a small caseload of no more than three cases.
• Complete special projects and other duties as assigned.

Skills

Coaching

Staff mentorship

Communication

Documentation

Education

Bachelor's degree in human services

CWCM certification

Tools

FSFN system access

Data tracking tools

Job description

Youth and Family Advocates in Florida is hiring a Lead Case Manager to coordinate onboarding and training for the training unit, while coaching and guiding case managers. You will ensure CWCM certifications, track training hours, and review documentation to uphold quality services for children and families.

The role requires a bachelor’s degree in a human service field, CWCM certification, and 2+ years in child welfare, with ability to travel regionally as needed.