Trauma-Informed Housing Program Lead (APD)

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Lantern Community Services, INC seeks an Assistant Program Director (APD) to lead program operations at Euclid-Glenmore, a new East New York development with 81 supportive housing units. You will supervise Case Managers and partner with the Program Director to ensure high-quality services and regulatory compliance.

Ideal candidates have an MSW or MHC, supervision experience, and a trauma-informed approach. DOHMH-funded contracts and community partnerships are central to the role, with a strong

Qualifications

• MSW or MHC from an accredited school; license required within one year.
• One year of supervisory experience in social services.
• Knowledge of mental health, substance use, young adult and/or chronically homeless populations.
• Experience working with OMH, DOHMH, and HASA contract managers and knowledge of funders' regulations, scopes of services, and standards.
• Must possess strong trauma-informed clinical engagement and interpersonal skills; be able to work effectively as part of a team.
• Committed to working within a harm reduction model with individuals actively struggling with ongoing substance use.
• Must have initiative, exercise good judgment and able to manage competing priorities.
• Must be able to work independently with high standards of integrity, as well as demonstrate competence in working collaboratively with others.
• Experience utilizing databases to document and report work with clients and staff.
• Strong writing, communication, and organizational skills.
• Commitment to integrating values of diversity, equity, belonging, inclusion, and justice as part of the program culture

Responsibilities

• Provide clinical supervision and coaching to case management staff
• Promote strategies that support learning and professional development
• Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery
• Conduct internal chart reviews in collaboration
• Review dashboards and monthly reports with staff to track outcomes
• Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery
• Collaborate with Program Director in facilitating Clinical and Staff Meetings
• Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team
• Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services
• Develop supervision plans and accountability systems that manage reporting requirements and service standards
• Ensure staff use a harm reduction approach to support residents around issues of substance use
• Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards
• Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain their housing, support their successful transition to healthy independent living, and understand the terms of their lease.
• Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients’ wellness and quality of life.
• Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review and internal auditing processes.
• Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community.
• Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with the Program Director and Human Resources.
• Co-facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients
• Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed
• Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders
• Provide overall day-to-day program management in collaboration with, and in the absence of, the Program Director
• Complete required reports as assigned.

Skills

Clinical supervision

Staff development

Trauma-informed care

Communication

Program management

Bilingual

Education

MSW or MHC

License within 1 year

Tools

Databases

Microsoft Office

Job description

Lantern Community Services, INC seeks an Assistant Program Director (APD) to lead program operations at Euclid-Glenmore, a new East New York development with 81 supportive housing units. You will supervise Case Managers and partner with the Program Director to ensure high-quality services and regulatory compliance.

Ideal candidates have an MSW or MHC, supervision experience, and a trauma-informed approach. DOHMH-funded contracts and community partnerships are central to the role, with a strong