Trauma-Informed Housing Navigator

Impact Community Action; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

IMPACT Community Action in Columbus, OH seeks a Housing Navigation Specialist to assist clients in locating affordable housing and accessing benefits. Duties include eligibility interviews, case planning, and coordinating with community partners to promote stability and self-sufficiency.

The role requires trauma-informed care experience, a valid Ohio driver's license, and the ability to maintain confidential records while meeting funder guidelines.

Qualifications

• Bachelor's degree in social work, human services, non-profit administration or teaching preferred
• Experience providing trauma-informed care counseling
• Must possess a valid Ohio Driver's license and/or reliable transportation
• Must comply with agency insurance carrier standards and policy as it relates to driving record

Responsibilities

• Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including, but not limited to, HEAP, CSBG, PIPP+, and related community resources
• Conduct interviews and assessments to determine eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare) and identify barriers contributing to housing stability
• Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency
• Advocate for and empower customers as they navigate social services, non-profit, and public assistance systems
• Maintain strong partnerships and coordinate activities with community agencies, utility providers, and other human services organizations
• Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements
• Deliver high-quality, trauma-informed, and constituent-centered service in all communications and interactions
• Prepare and maintain complete, accurate, confidential records and departmental reports
• Participate in required training sessions to enhance agency, program, and professional knowledge
• Perform data-driven problem solving
• Perform other duties as assigned

Skills

Integrity & Trust

Action Oriented

Drive for Results

Interpersonal Savvy

Empathy

Problem Solving

Communication Skills

Detail Oriented

Technical Skills

Education

Bachelor's degree in social work, human services, non-profit administration or teaching preferred

Job description

IMPACT Community Action in Columbus, OH seeks a Housing Navigation Specialist to assist clients in locating affordable housing and accessing benefits. Duties include eligibility interviews, case planning, and coordinating with community partners to promote stability and self-sufficiency.

The role requires trauma-informed care experience, a valid Ohio driver's license, and the ability to maintain confidential records while meeting funder guidelines.