Trauma-Informed Front Desk Specialist (Full-Time)

Zepf Center; Toledo (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Zepf Center in Toledo, Ohio, seeks a Full-Time Float Receptionist to provide receptionist and clerical support to the Medical Department. You will handle phone coverage, schedule appointments, copy and distribute mail, and assist staff and the public.

This role requires professionalism, teamwork, and the ability to handle confidential information in a mental health setting. Qualifications include a high school diploma with four years of experience or an associate’s degree with two years, plus

Qualifications

• Minimum of high school diploma required and four years of work experience.
• OR an associate’s degree and two years of related work experience.
• Demonstrated competence and experience in typing and work process (50 wpm).

Responsibilities

• Serves as receptionist for the agency.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update provider schedules.
• Performs office copying/duplicating, inter sorting, and other office related duties.
• Receives and distributes office mail, faxes and correspondence.
• Makes appointment reminder calls to clients.
• May organize correspondence and records to assist the records department.
• Prepares special reports, checks against a variety of records in order to obtain complete and accurate information.
• Will answer medical calls.
• Acts as back up for the main switchboard operator.
• Schedules meeting rooms.
• Maintains appearance of the office and self in manner to enhance public relations and dignity of the agency.
• Perform other duties as assigned.

Skills

Typing 50 wpm

Customer service

Professionalism

Teamwork

Communication skills

Education

High school diploma

Associate’s degree

Job description

Zepf Center in Toledo, Ohio, seeks a Full-Time Float Receptionist to provide receptionist and clerical support to the Medical Department. You will handle phone coverage, schedule appointments, copy and distribute mail, and assist staff and the public.

This role requires professionalism, teamwork, and the ability to handle confidential information in a mental health setting. Qualifications include a high school diploma with four years of experience or an associate’s degree with two years, plus