Bilingual Centralized Administrative Assistant

Mentalhealthcenterofdenver; Denver (CO); On-site; USD 52,022 - 63,583; Full time

Benefits offered by this job

Robust benefits

Job summary

WellPower is seeking a detail‑oriented Administrative Assistant to provide front and back office clerical support in a hybrid Denver area role. You will manage scheduling, admissions support, insurance verification, and consent communications, while maintaining HIPAA protections and coordinating with staff across teams.

The position requires at least two years of related experience, strong typing (60 wpm), and the ability to work Monday–Friday with a 7:45am–4:45pm schedule.

Qualifications

• Two years’ experience as Administrative Assistant or Patient Service Representative preferred.
• Ability to type 60 wpm; health clinic experience preferred.
• Bachelor’s degree allowed with two years as mental health clinician or related experience.

Responsibilities

• Serve as the first point of contact for consumers, creating a welcoming and trauma‑informed environment
• Manage front desk operations, scheduling, insurance verification, and payments
• Maintain HIPAA rights and confidentiality of consumer information
• Assist with training and shadowing for new Administrative Assistants
• Answer emails and monitor Microsoft Teams Channels; respond to staff requests

Skills

Typing 60 wpm

Customer service

Office software

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

Position Summary

Provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, providing admissions support, check‑in consumers, insurance verification, assisting consumers with insurance and eligibility based questions, answering phones, outreaching consumers for check‑ins and/or insurance verification, answering emails, maintaining documents and spreadsheets, tracking data, mail distribution, records maintenance, and general administrative support to all teams at a site. Assist staff, managers, and/or other supervisors as assigned.

Compensation & Benefits

• $27.79/hr OR $57,803.20/year
• Robust benefits available. Visit https://wellpower.org/workplace-of-choice/ for full overview.

Job Duties & Functions

• Serve as the first point of contact for consumers, creating a welcoming and trauma‑informed environment
• Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
• Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion
• Apply situational awareness and appropriate techniques to handle situations before theyescalate
• Maintain online calendars, monitor and respond to multiple Microsoft Teams Channels, and fulfill email requests from staff and external agencies
• Manage daily operations of the front desk including accurate scheduling, confirming appointments, checking in people we serve, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks
• Maintain accurate records of insurance verification, eligibility confirmations and co‑pays collected
• Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy
• Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose routine correspondence. Generate and submit necessary reports.
• Maintain appropriate boundaries that avoid creating dual relationships.
• Update training documents and assist with on‑site training and shadowing for new Administrative Assistants.
• Replace toner and paper in equipment. Copy/scan/fax information as required.
• Sort and distribute incoming mail and prepare outgoing mail.
• Arrange transportation authorizations and transportation for dependent clients.
• Attend meetings as assigned.
• Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in any updates.
• Complete requests for information from both clinical and administrative staff.
• Follow organizational and departmental procedures, rules and guidelines.
• Execute all benchmarks and deliverables assigned.
• Assist multiple front desks to best fit building needs and provide administrative support to entire staff at a site.
• Provide break and lunch coverage to other administrative staff as needed.
• In Front Office Manager’s absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
• Maintain attendance with minimal callouts and tardiness.
• Maintain a trauma‑informed environment of care.
• Bilingual preferred.
• Perform other duties and projects as assigned.

Requirements & Qualifications

EDUCATION: High School Diploma or equivalent

• EXPERIENCE REQUIREMENTS: A minimum of two years’ experience as an Administrative Assistant, Patient Service Representative, Insurance Coordinator plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization is preferred.

OR

• EDUCATION: Bachelor’s degree
• EXPERIENCE REQUIREMENTS: a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required.

Work Location

This is a hybrid opportunity open to folks residing in the Greater Denver Metro area.

Shift/Hours

This is a Monday-Friday opportunity from 7:45am - 4:45pm

Physical Requirements

Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 30 lbs. The working conditions for this role typically involve a primarily office-based environment with a focus on desk work, including prolonged periods of sitting and using computers. The role requires some flexibility in physical movement, such as occasional standing, crouching, and bending, especially when accessing files or equipment.

EEO Statement

WellPower is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.