Trauma‑Informed Foster Care Case Manager

Health Connect America, Inc.; Rockingham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

EAP with 8 counseling sessions

Paid time off and holidays

Health, dental, vision insurance

Health Savings Account with company

Dependent Daycare FSA

Health Navigator

401(k) Retirement Plan

Perks Hub and Tickets at Work

Job summary

Pinnacle Family Services, part of Health Connect America, is seeking a Foster Care Case Manager in North Carolina to oversee caseloads and coordinate services for children and families. The role emphasizes trauma-informed, relationship-based care within a supportive, mission-driven organization.

You will manage plans, collaborate with foster and birth families, and ensure documentation meets COA and state standards while contributing to positive outcomes for youth in care.

Qualifications

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104. One of the following
• Master's in human services field + 1 year experience
• Bachelor's in human services field + 2 years experience
• Bachelor's in non-human services field + 4 years experience
• Current NC license (including provisional) or board‑issued certification in a human services profession
• Experience must be full‑time and supervised, serving children and adolescents with a primary mental health diagnosis, and may be accumulated before or after degree completion.

Responsibilities

• Develop and implement individualized treatment and service plans that support each child’s safety, stability, and well‑being
• Coordinate medical, educational, behavioral health, and social services to ensure seamless, uninterrupted care
• Serve as a central point of communication between foster parents, biological families, service providers, and internal teams
• Facilitate and support healthy interactions between children, foster families, and birth families to promote positive outcomes
• Monitor and continuously assess each child’s progress, adjusting care plans to meet evolving needs
• Maintain accurate, timely documentation and case records in accordance with organizational and regulatory standards
• Partner with foster parents to provide guidance, support, and resources that help create safe, nurturing home environments
• Collaborate with internal teams and external agencies to ensure coordinated service delivery and compliance with all requirements

Education

Master's in human services field

Bachelor's in human services field

Bachelor's in non-human services field

Current NC license or board-issued certification in a human services profession

Experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis

Job description

Pinnacle Family Services, part of Health Connect America, is seeking a Foster Care Case Manager in North Carolina to oversee caseloads and coordinate services for children and families. The role emphasizes trauma-informed, relationship-based care within a supportive, mission-driven organization.

You will manage plans, collaborate with foster and birth families, and ensure documentation meets COA and state standards while contributing to positive outcomes for youth in care.