Trauma-Informed Family Support Specialist

Archwaysnh; Franklin, Northern (NH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Archways NH is seeking an ACERT Specialist to build supportive relationships with families, assess strengths and needs, and connect families with resources that promote stability and well-being.

Working with police, schools, LRCS, and community partners, the Specialist provides trauma-informed, non-investigative support while maintaining professional boundaries and thorough documentation.

Qualifications

• Must have strong communication, collaboration, organization, documentation, time-management, problem-solving, and follow-through skills.
• Ability to engage families respectfully and maintain professional boundaries in potentially traumatic situations.
• Experience supporting children and families in family support, education, or related community settings preferred.

Responsibilities

• Work within each family's structure to support family choice while respecting differences.
• Provide trauma-informed guidance, referrals, and practical family support in homes and community settings.
• Assist families in safeguarding the health, safety, and well-being of their children.
• Identify family strengths and needs, and help plan next steps with goals and priorities.
• Document intake contacts and ACERT interactions accurately and promptly.
• Connect families with community resources through information, referrals, and warm handoffs.
• Maintain documentation securely and participate in supervision and training as required.
• Collaborate with law enforcement, schools, LRCS, and partners while respecting privacy and consent.
• Perform duties in accordance with Archways policies and professional boundaries.

Skills

Communication

Collaboration

Documentation

Time-management

Trauma-informed care

Professional boundaries

Education

High school diploma or equivalent

Associate or bachelor's degree in human services, social work, psychology, education, family studies, criminal justice, or related field (preferred)

Job description

Archways NH is seeking an ACERT Specialist to build supportive relationships with families, assess strengths and needs, and connect families with resources that promote stability and well-being.

Working with police, schools, LRCS, and community partners, the Specialist provides trauma-informed, non-investigative support while maintaining professional boundaries and thorough documentation.