Trauma-Informed DV Housing Navigator for Survivors

ICF; Los Angeles (CA); On-site; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking an experienced Coordinated Entry System Coordinator to manage housing referrals and placement for survivors of domestic violence and related violence. You will work with housing providers, victim services, and legal partners to identify openings, verify eligibility, and coordinate moves to safe housing.

The role emphasizes trauma-informed, survivor-centered approaches, data-driven coordination, and cross-agency collaboration to reduce delays and barriers in access to housing and

Qualifications

• Bachelor's degree in fields related to Human Services, Public Policy and Administration, or Social Work or Welfare, or other clinical or health-related field; master’s degree preferred; equivalent experience may be considered.
• Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs.
• Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System.
• Familiarity with the housing protections and confidentiality requirements associated with the Violence Against Women Act and other applicable federal requirements.
• Experience facilitating survivor-centered case conferencing or multidisciplinary housing coordination, including trauma-aware practices and destigmatizing engagement strategies.
• Experience managing multi-agency initiatives and stakeholder partnerships.
• Experience in data management systems, victim services provider comparable databases, and IT privacy and security standards.
• Strong project management, facilitation, problem-solving, and organizational skills.

Responsibilities

• Coordinate CES processes and components related to housing identification, matching, referral, application, and placement activities for survivors of domestic violence and related forms of violence.
• Maintain current knowledge of available emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources.
• Match eligible households to housing opportunities based on program requirements, survivor preferences, geographic needs, and available resources.
• Provide housing navigation and application support, including coordination of documentation, landlord communications, eligibility verification, and move-in activities.
• Monitor referrals and housing applications from initial connection through placement, identifying and addressing delays, barriers, or gaps in coordination.
• Coordinate warm handoffs to appropriate victim services, legal assistance, benefits, behavioral health services, childcare, transportation, and other community resources.
• Work with housing providers to resolve concerns involving eligibility, documentation, referral acceptance, reasonable accommodations, or placement timelines.
• Identify system- and program-level barriers that prevent survivors from accessing or sustaining housing and coordinate appropriate resolutions.

Job description

ICF is seeking an experienced Coordinated Entry System Coordinator to manage housing referrals and placement for survivors of domestic violence and related violence. You will work with housing providers, victim services, and legal partners to identify openings, verify eligibility, and coordinate moves to safe housing.

The role emphasizes trauma-informed, survivor-centered approaches, data-driven coordination, and cross-agency collaboration to reduce delays and barriers in access to housing and