Trauma-Informed DV Hotline & Safe House Support

Community Action Partnership of Lancaster County; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Sign-on Bonus

403(b) Plan / EAP Program

Job summary

Community Action Partnership of Lancaster County is seeking a part-time Domestic Violence Resident Assistant to support the DVS Safe House and crisis services. The role provides person-centered, trauma-informed assistance to hotline callers and Safe House residents, including intake, safety planning, and referrals.

The position involves assisting with daily operations, coordinating basic needs, and supporting staff through on-call coverage and training.

Qualifications

• HS Diploma or GED required.
• Associate’s degree in social sciences preferred.
• Experience in a residential or shelter setting preferred.

Responsibilities

• Answer hotline calls and texts, including Lethality Assessment Program (LAP) calls.
• Provide trauma-informed support, safety planning options and referrals to callers/DV survivors.
• Complete hotline forms, intakes, enrollments, and program exit.
• Screen and greet visitors; maintain a welcoming atmosphere.
• Assist residents with personal items, transportation, food, and other basic needs.
• Provide consistent trauma-informed emotional support.
• Record and log client data accurately in the client database; maintain files.
• Stock supplies, prepare rooms, and support Safe House operations.
• Coordinate donations and track inventory of Safe House supplies.
• Train interns, volunteers, and new staff; participate in on-call coverage.

Skills

Trauma-informed care

Crisis support

Empathy

Communication

Education

HS Diploma or GED

Associate’s degree in social sciences (preferred)

Job description

Community Action Partnership of Lancaster County is seeking a part-time Domestic Violence Resident Assistant to support the DVS Safe House and crisis services. The role provides person-centered, trauma-informed assistance to hotline callers and Safe House residents, including intake, safety planning, and referrals.

The position involves assisting with daily operations, coordinating basic needs, and supporting staff through on-call coverage and training.